Administration and Utilities
Polycom, Inc. 160
Reset the Collaboration Servers 2000/4000/1800
System Reset saves system configuration changes and restarts the system with the latest settings.
To reset the RMX:
1 In RMX Manager, go to the RMX Management pane and select Hardware Monitor.
2 Click Reset ( ).
When the Collaboration Server system is reset, during Collaboration Server startup the Progress Bar
appears at the bottom of the Collaboration Server Status pane, displaying the amount of time
remaining for the reset process to complete:
The Startup progress is also indicated by a green progress bar.
Startup duration depends on the activity preceding the MCU reset (such as Fast Configuration
Wizard, New Version installation, Version Upgrade, Restore Last Configuration, etc.).
Collaboration Server Virtual Edition Reset
Collaboration Server Virtual Edition may be deployed using different Virtual platforms, and for each, a
different restart method should be used, depending on the vendor.
To restart the Collaboration Server when deployed using:
● VMWare - See VMWare documentation on Resetting Virtual Machines.
● Hyper-V - See Hyper-V documentation on Resetting Virtual Machines.
Please note that, the System Reset option doesn’t actually reboot the Virtual Machine, it only restarts the
MCU service.
Note: SIP Endpoints Connection during System Reset
Reset of the Collaboration Server from the Hardware Monitor, may not disconnect SIP endpoints
previously connected even though the conference ends.
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