Operator Conference and Assistance
Polycom, Inc. 117
14 Click OK to complete the Entry Queue IVR Service definition.
The new Entry Queue IVR Service is added to the IVR Services list.
To define a Conference Profile for an Operator Conference:
1 In the RMX Management pane, select Conference Profiles.
2 In the Conference Profiles pane, click New Profile.
3 Define the Profile name and, if required, the Profile general parameters.
For more details, see New AVC CP Profile - General Parameters.
4 Select the Operator Conference check box.
5 Open the Advanced tab.
Note: Audio files
If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new
audio files, click Add Message File to upload the appropriate audio file to the Collaboration Server.
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