Polycom SoundPoint IP 550 User Manual

Troubleshooting Your Phone
5 - 3
Controls
Symptom Problem Corrective Action
The dial pad does not work. The dial pad on the for the
SoundPoint IP 550/560 phone
does not respond.
Do one of the following:
• Check for a response from other
feature keys or from the dial pad.
• Place a call to the phone from a known
working telephone. Check for display
updates.
• Check if the LAN port is active or
inactive. Press the Menu key, and
then select Status > Network >
Ethernet. From the Ethernet page,
scroll to the LAN port field and verify
that it is active.
• Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port
connected to the telephone is
operational (if not accessible, contact
your system administrator).
• Before restarting your phone, contact
your system administrator. Your
system administrator may want to
troubleshoot your phone in more
detail before restarting the phone and
losing current status information.

Polycom SoundPoint IP 550 Specifications

General

Full duplex	Yes
Camera included	No
Frequency range	150 - 7000 Hz
Base station keys	26 + 4
Channels quantity	2 channels
Dimensions (WxDxH)	265 x 150 x 190 mm
Networking features	DHCP/Static IP
Ethernet LAN (RJ-45) ports	2
Supported network protocols	FTP, TFTP, HTTP, HTTPS
Supported data transfer rates	10/100 Mbit/s
Product color	Gray
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	10 - 40 °C
Operating relative humidity (H-H)	20 - 85 %
Power requirements	48V DC
Volume control	Digital
Voice codecs	G.722
Backlight color	-
Display resolution	320 x 160 pixels
Safety	UL/C-UL; CE Mark-1; EN 60950-1; IEC 60950-1; AS/NZS 60950
Certification	- FCC Part 15 (CFR 47) Class B - ICES-003 Class B - EN55022 Class B - CISPR22 Class B - AS/NZS CISPR 22 Class B - VCCI Class B - EN55024 - EN61000-3-2; EN61000-3-3 - ROHS - Anatel - GOST - C-tick - CCC
Compliance industry standards	IEEE 802.3af; IEEE 802.1p;IEEE 1329; RFC 1889

Weight and Dimensions

Weight	2045 g