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Polycom SoundStation2 - Troubleshooting Common Issues; No Dial Tone and Ringing Issues; Display and Input Problems; Audio Quality Problems

Polycom SoundStation2
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SoundStation2 User Guide - 20
Troubleshooting
No Dial Tone
The telephone cable must be plugged into an analog
telephone jack. If the dial tone is not heard, verify the
following:
Check that the console is opera-
tional.
Does Not Ring
Check that the ringer is not turned off.
See “Ring Type”, page 12.
If the volume is turned all the
way down, increase the volume
with the Volume buttons.
Flickering LCD
If your screen appears to icker, it
may be because you are using a cer-
tain type of orescent lighting in your
building. Move the SoundStation2™
away from the lights or replace the
orescent bulbs.
Keypad Input Doesn’t Register
This could happen if you enter infor-
mation too quickly. Press the alphanu-
meric buttons slowly.
Some buttons may not be recognized
if you press them too quickly.
Muffled or “in a well” Reception
This is caused by highly reverberant rooms and people
speaking too far from the microphone.
Speak closer to the console so that the
microphones pick up your speech more
accurately.
Add more sound absorbency to
the room.
Check that the telephone cable
from the interface module is
connected to an analog telephone
(POTS) line.

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