Page 72 of 80 Instruction Manual for AURORA CDD BCG.00613_AA
Part 5 Troubleshooting
Vbulk UV W011
Internal fault of the booster circuit inverter Contact Power-One Service.
Comm
warning
W025
The alarm is generated when the CDD
device does not receive messages from the
MICRO-
inverter for more than 5 minutes.
This may be caused by non-optimal
positioning of the CDD.
Consider a new installation position that
ensures better communication between the
CDD device and the MICRO-inverters. Use
the CDD Internal Web Server to verify the
signal quality (refer to the CDD manual for
information on the Internal Web Server)
Comm
fault
W005
The alarm is generated when the CDD
device does not receive messages from the
MICRO-inverter for more than 15 minutes.
This may be caused by non-optimal
positioning of the CDD.
Consider a new installation position that
ensures better com
CDD device and the MICRO-inverters. Use
the CDD Internal Web Server to verify the
signal quality (refer to the CDD manual for
information on the Internal Web Server)
Remote
Off
E035
The alarm is generated when an external
shutdown command has been sent to the
MICRO-inverter.
Disable the Remote Off command.
5.2 THE POWER-0NE SERVICE CALL
Call Power-One Technical Support at 1-877-261-1374 and provide the following information.
NOTE: information above is available from the CCD display
Additional helpful information when troubleshooting with the Power-One Technical Service
Engineers:
• Provide a brief description of the fault.
• Information on the Photovoltaic module
• Brand and model of photovoltaic panels
• Identify the System structure:
o Maximum voltage and current values
o Can the fault be reproduced? If so, how?
o Is the fault cyclical in nature? If so, how often?
o Was the fault apparent at the time of installation?
o If so, has it got worse?
Describe the atmospheric conditions at the time the fault appears/appeared.
Serial number?
Week of production?
What signals are shown on the
display?
To Next Page
Loading...
