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WARNING If you have just been printing, allow one minute for the printhead to cool
down to avoid burns from accidental printhead contact.
CAUTION • Avoid electrostatic damage to the printhead by first making hand contact with
an unpainted part of the printer frame or by using an anti-static wrist strap
grounded to the printer frame.
• Do not use hard, sharp or abrasive objects to remove residue from the
printhead.
• Do not touch the heating element surface of the printhead with your hands to
avoid printhead corrosion. Any accidental skin contact with the element surface
should be immediately followed by a thorough cleaning with a Printhead
Cleaning Pen or an Isopropyl Alcohol Wipe.
• The heating element surface should be free from any condensation to avoid
corrosion.
1. Remove the media and ribbon, if installed.
2. Clean the printhead by gently rubbing an Isopropyl Alcohol Wipe or the felt tip of a Printhead Cleaning
Pen across the print heads’ light-brown heating elements area. Allow the printhead to dry for one
minute before reloading ribbon or media.
NOTE: Even after a thorough cleaning with a Printhead Cleaning Pen or
Alcohol Wipe, you may still
see printouts with voids or streaks. This
may be the result of baked-on ribbon resin that can be
hard to remove
when normal cleaning cycles are not maintained. Try using a Thermal
Printer
Cleaning Card 4”W x 6”L PN TSCCC-4-15. When using a cleaning card,
follow the directions
on the packaging.
Platen Roller Cleaning
Label parts, media dust, and adhesive residue on the platen can degrade print
quality and cause voids in
your label image.
• Cleaning Agent - Use an isopropyl alcohol wipe or small amount of
isopropyl alcohol on a clean
cloth to clean the platen roller.
• Schedule - Clean the platen roller each time you clean the printhead.
1. Clean the platen roller by first removing any label parts from its surface by
hand. Then use an isopropyl
alcohol wipe or clean cloth moistened with
isopropyl alcohol to remove any remaining paper dust,
debris, or label
adhesive. The platen roller can be rotated forward by hand to access and
clean its
entire surface area.
NOTE: Even though power is removed from the platen motor, some drag will
be felt as you rotate the
platen.
2. Check the platen roller for razor cuts, nicks, and gouges that may cause
voids in the printed image.
This type of damage usually requires platen
roller replacement.
Media Sensor Cleaning
The upper and lower media sensors should be cleaned to ensure reliable Top of Form and Paper Out
sensing.
CAUTION Do not use isopropyl alcohol, solvents, or abrasive agents to clean the
lower
media sensor as they can damage the sensors lens cover.
• Cleaning Agent - Use a brush with soft, non-metallic bristles or a vacuum
cleaner, described
above, to remove paper dust.
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