QNAP TL-R1200C-RP User Manual

5. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Storage & Snapshots or QNAP JBOD Manager to Recognize the JBOD
Enclosure
If Storage & Snapshots or QNAP JBOD Manager is unable to locate the JBOD enclosure during operation,
the drives or data may be faulty.
1. Power off the JBOD enclosure.
2. Remove all drives.
3. Power on the JBOD enclosure.
4. Locate the JBOD enclosure using Storage & Snapshots or QNAP JBOD Manager.
5. Reinsert the drives.
6. Continue with operation.
Hot-swapping Failed Drives
The JBOD enclosure supports hot-swapping of drives in the following situations:
• RAID 1: One member drive fails
• RAID 5: One member drive fails
• RAID 10:
• One member drive fails
• Two member drives fail
• RAID 50: One member drive fails per disk subgroup
• RAID 60: Two member drives fail per disk subgroup
1. Log on to QTS.
2. Go to Main Menu > Storage & Snapshots > Storage > External Storage .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the JBOD enclosure.
6. Wait for 30 seconds or until the JBOD enclosure beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The JBOD enclosure beeps twice.
TL-R1200C-RP User Guide
Troubleshooting 25

QNAP TL-R1200C-RP Specifications

General

Storage drive size	2.5/3.5 \
Total installed storage capacity	0 TB
Number of storage drives supported	12
Supported storage drive interfaces	Serial ATA III
USB version	3.2 Gen 2 (3.1 Gen 2)
USB connectivity	Yes
USB connector type	USB Type-C
USB ports quantity	1
USB connector gender	Female
Fan diameter	70 mm
Product type	HDD/SSD enclosure
Product color	Black, Grey
Rack capacity	2U
LED indicators	Fan fail, HDD, Link, Status
Number of fans	2 fan(s)
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	5 - 95 %
Power source type	AC
AC adapter frequency	50/60 Hz
AC adapter input voltage	100 - 240 V
Noise level	33.4 dB
Data transfer rate	6 Gbit/s
Cables included	AC, USB Type-C to USB Type-A
Harmonized System (HS) code	84733080

Weight and Dimensions

Depth	562.5 mm
Width	482 mm
Height	88.6 mm
Weight	11030 g
Package weight	14290 g