268 MULTIMEDIA
3. It may take 30 seconds or more for the
command to go through to your vehicle.
4. A message will let you know if the command
was
received by your vehicle.
Using A Remote Command Through Your Owner’s
Site
1
. Log on to your Owner’s Site using the
use
rname and password you used when
activating your SiriusXM Guardian™ services
in your vehicle.
NOTE:
If you forgot your username or password, links are
provi
ded on the website to help you retrieve them.
2. If you have more than one vehicle registered
int
o your Owner’s Site, select the vehicle you
want to send the command to by clicking on its
image along the top.
3. On your dashboard, you will see remote
comm
ands. Press the desired icon to activate
that feature.
4. You will then be asked to enter your SiriusXM
Gua
rdian™ Security PIN (this is the same
four-digit code established when you activated
your SiriusXM Guardian™ system). Please
enter your SiriusXM Guardian™ Security PIN.
5. A message will appear on the screen to let you
know
if the command was received by your
vehicle.
Contacting SiriusXM Guardian™ Customer Care
(for
example, in case of an accidental lock-out):
1. Contact SiriusXM Guardian™ Customer Care
if y
ou are unable to lock your vehicle through
the Uconnect App or your key fob.
2. For security purposes, the SiriusXM
Gua
rdian™ Customer Care agent will verify
your identity by asking for your four-digit
SiriusXM Guardian™ Security PIN.
3. After providing your SiriusXM Guardian™
Sec
urity PIN, you can ask them to perform a
remote command.
NOTE:
Anyone with access to your PIN may request
Remot
e Door Lock/Unlock. It is your responsibility
to protect your PIN appropriately.
Remote Door Lock/Unlock
Description
The Remote Door Lock/Unlock feature provides
y
ou
t
he ability to lock or unlock the door on your
vehicle without the keys and from virtually any
distance.
Working Vehicle Conditions
The vehicle must in PARK or at a standstill.
The vehicle must be in an open area with cell
tower reception.
Your mobile device must have a cellular or Wi-Fi
connection.
Requirements
Vehicle must be properly equipped with the
SiriusXM Guardian™ system.
Vehicle must have an operable LTE (voice/data)
or 3G or 4G (data) network connection. If using
the Uconnect App to command your vehicle,
your device must be compatible and be
connected to an operable LTE (voice/data) or
3G or 4G (data) network connection.
Vehicle must be registered with SiriusXM
Guardian™ and have an active subscription that
includes the applicable feature.
An ignition cycle is required for some remote
commands, such as Remote Vehicle Start and
Remote Door Lock/Unlock if following a Remote
Horn & Lights activation.
Your Remote Door Lock/Unlock request will not
be processed if the vehicle is in motion, the igni-
tion key is on or during an emergency call.
NOTE:
All other remote services should be performed via
your
Owner’s Site or through the Uconnect App on
your compatible device.
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