11.5Wi-Fitroubleshooting
BeforetroubleshootingproblemswithyourWi-Ficonnection,ensurethat
youhavefollowedtheWi-Filocationrequirementsguidanceprovidedinthe
relevantinstallationinstructionsandperformedapowercycle/rebootofthe
devicesyouaree
xperiencingproblemswith.
Cannotfindrouternetwork
P
ossiblecausePossiblesolutions
R outeroutofrangeorsignal
blocked.
•Ensurerouterisbroadcasting
andinrangeofyourdisplay.
Ifnecessary,moverouterand
displayclosertogetherandthen
turnthedisplay’sWi-Fioffand
backonagain.
•Ifpossible,removeany
obstructionsandthenturn
thedisplay’sWi-Fioffandbackon
again.
DisplayWi-Fidisabled.EnsureWi-Fiisenabledonthe
Display .
R outerproblem.
Ifpossible,powercycletherouter
andthenturnthedisplay’sWi-Fioff
andbackonagain.
Devicenotbroadcasting.
1.Ifpossible ,enablebroadcasting
intherouter’ssettings.
2.Y oumaystillbeabletoconnect
totherouter,whenitisnot
broadcasting,bymanually
enteringtherouter’snetwork
nameandpasswordinthe
Display’sWi-Fisettingspage.
R outer’sWi-Finetworkis
incompatible
TheDisplay’sWi-Ficanonlyconnect
to2.4GHznetworks.
Cannotconnecttonetwork
P
ossiblecausePossiblesolutions
T
ryingtoconnecttothewrongWi-Fi
network.
Ensureyouaretryingtoconnectto
thecorrectWi-Finetwork;theWi-Fi
network’snamecanbefoundinthe
router’ssettings.
Incorrectnetworkcredentials.Ensureyouareusingthecorrect
password;theWi-Finetwork’
s
passwordcanbefoundinthe
router’ssettings.
Bulkheads,decksandotherheavy
structurecandegradeandeven
blocktheWi-Fisignal.Depending
onthethicknessandmaterialused,
itmaynotalwaysbepossibleto
passaWi-Fisignalthroughcertain
structures.
1.Tryrepositioningthedisplay
andifpossibletherouter,sothe
structureisremovedfromthe
directlineofsightbetweenthe
devices.
Interferencebeingcausedbyother
Wi-FienabledorolderBluetooth
enableddevices(Bluetoothand
Wi-Fibothoperateinthe2.4
GHzfrequencyrange
,someolder
Bluetoothdevicesmayinterferewith
Wi-Fisignals.)
1.Ifpossible,changetheWi-Fi
Channelthatyourrouterisusing
andretrytheconnection.Y ou
canusefreeWi-Fianalyzer
appsonasmartdevicetohelp
youchooseabetterchannel
(channelwithleasttraffic).
2.Temporarilydisableeach
wirelessdeviceinturnuntil
youhaveidentifiedthedevice
causingtheinterference.
T roubleshooting
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