RDM EC9001f - Page 32

EC9000i / 9100i / 9600i Series Scanner User Guide Troubleshooting
• If you’re using a network connection and there are multiple network connections in your work
area (for example, Ethernet cables or Ethernet wall jacks), try connecting the scanner to another
connection.
• Try to access the network scanner dashboard:
1. Open a browser.
2. In the URL bar, enter the scanner dashboard address:
• On Windows, enter: https://rd<scannerserialnumber>
• On Macintosh, enter: https://rd<scannerserialnumber>.local/
If you can open the dashboard, your computer can connect to the scanner, but something is
preventing your scanning application from connecting to it.
This typically indicates that you need to install security certificates or configure your browser’s
security settings. See the documentation for your scanning application to confirm you have
installed certificates and configured your browser.
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