47
48
The Control Panel
doesn’t respond
to SMS instruction
Make sure the SIM card is inserted correctly
Insert the SIM card prior to powering up
Check that the SIM card is to the correct GSM standard
Check that the SIM card has credit available
Check that the SIM card has enabled Caller ID Display
function, text function
Check that the alarm notification number has been
Stored correctly
After alarm activation do not disarm the system
immediately otherwise the system will stop calling
Check that the SIM card has available credit
Check that the Control Panel volume is set to ‘mute’; Reset
alarm ring volume by SMS or App
The Door Sensor has one AA battery, and its service life is
approximately 8-12 months. For example: where a
property is unoccupied during the day, its standby time is
12 months; properties with a constant flow of people, the
battery life may be reduced to around 8 months
The PIR Sensor has two AA batteries whose service life is
approximately 8-12 months. For example: where a
property is unoccupied during the day, its standby time is
12 months; properties with a constant flow of people
opening and closing doors frequently, the battery life may
be reduced to around 8 months
Check that the RFID Tag is paired to the Control Panel. If
not pair it again
RFID function can be used only after the Control Panel is
connected to the power adapter
Alarm activation
phone calls not
received
No sound when
sending out alarm
Door/Window Sensor
battery lifespan
PIR Sensor
battery lifespan
No response when
swiping RFID Tag
Troubleshooting
Check if RFID SMS notification number and RFID Tags
names are stored
The tamper switch could have been pressed three times
whilst moving the Control Panel resulting in the connection
between the Control Panel and the Accessories being
cleared. Try re-linking the Accessories to the Control Panel
Check that the SIM card has enabled Caller ID Display
function.
Check that the mobile phone number is set as alarm number
When the GSM Network Indicator blinks once per second
the network is being searched. When the indicator blinks
once every two seconds a network has been found.
When the PIR Sensor is triggered 2 times in 3 minutes it
automatically goes into power saving mode. When no
movement has been detected in the next 3 minutes it will set
itself in the normal mode. During these 3 minutes the Sensor
will not be active and a signal will not be sent to the Control
Panel, if motion is detected within the 3 minutes power
saving mode will be extended.
SMS notification not
sent when swiping
RFID Tags
Sensors, Remote
Controls and other
Accessories don’t
respond after the
Control Panel is re-
positioned
Message: ‘SMS
phone number is
unauthorized.”
GSM Network
indicator blinks
Motion Sensor
doesn’t seem to
work properly
External Solar
Siren doesn’t beep
on arm and
disarm
If the External Solar Siren is used in conjunction with a G5
Control Panel, it will only beep when armed/disarmed from
the Remote Control or additional Keypad, otherwise the
confirmation beeps will come from the Control Panel only.
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