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13. WARRANTY
Please contact your dealer or the device center in case of a claim
under the warranty. If you have to send in the unit, enclose a copy
of your receipt and state what the defect is. The following warranty
terms apply:
1. Richmar’s sole obligation in the case of any breach of its warranties
set forth in the manual shall be, at Richmar’s option, to replace the
Product with a new or factory certified refurbished product without
charge to the purchaser or to refund the purchase price of the
Product. If the product is unopened/unused it can be returned
minus a 25% restock fee. The warranty period for the ComboCare®
device is two years from date of purchase and does not include
accessories.
2. For defective products, please contact your distributor or Richmar
directly at 800-376-7263 to speak with Tech Support. If product
cannot be remedied over the phone, a prepaid shipping label will
be sent to you with the authorized RMA number (if product is within
warranty). Any product sent back without an authorized RMA
number will be returned to the sender. Richmar will not be
responsible for damage due to improper packaging or shipment. If
Richmar determines in its sole reasonable discretion that the
Product contains defective workmanship or materials, Richmar will
replace the product with a new or factory certified refurbished
product at Richmar’s expense or refund the purchase price to
the original purchaser for the price of the defective product (minus
shipping costs). If Richmar determines in its sole reasonable
discretion that the Product does not contain defective workmanship,
materials, or it is observed that product has been mishandled,
abused or device has been opened, Richmar will inform the
Purchaser and return the product, freight billed to the purchaser.
3. Repairs or replacement under warranty DO NOT extend the
warranty period either for the device or for the replacement parts.
Replacement lead wire, applicators and power cords have a one
year warranty from date of original device purchase.
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