Error Code Cause Solution
B0206-003
An authentication error
occurred because the user
name contains a space, colon
(:), or quotation mark (").
Recreate the account if the
account name contains any of
these prohibited characters.
If the account name was
entered incorrectly, enter it
correctly and log in again.
B0207-001
An authentication error
occurred because the Address
Book is being used at another
location.
Wait a few minutes and then try
again.
B0208-000
The account is locked because
you have reached the
maximum number of failed
authentication attempts
allowed.
Ask the user administrator to
unlock the account.
Windows Authentication
Error Code Cause Solution
W0103-000
A TWAIN operation occurred
during authentication.
Make sure no other user is
logged in to the machine, and
then try again.
W0104-000 Failed to encrypt password.
1. A password error occurred.
Make sure the password is
entered correctly.
2. "Restrict Use of Simple
Encryption" is enabled.
The administrator
has restricted
use of simple encryption. You
can use the encryption key if it
has been specified in the driver.
3. A driver encryption key error
occurred.
Make sure that the encryption
key is correctly specified on the
driver.
If Authentication Fails
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