Message Causes Solutions
"Cannot display preview of
this page."
The size of the image you
want to preview is larger
than 914.4 × 1219.2 mm
(36 × 48 inches).
Images larger than 914.4 × 1219.2
mm (36 × 48 inches) cannot be
previewed. Specify 914.4 × 1219.2
mm (36 × 48 inches) or a smaller
image, or scan again at 914.4 ×
1219.2 mm (36 × 48 inches) or
smaller.
"Cannot find the specified
path. Please check the
settings."
The destination computer
name or folder name is
invalid.
Check whether the computer name and
the folder name for the destination are
correct.
"Cannot find the specified
path. Please check the
settings."
An anti-virus program or a
firewall is preventing the
machine connecting to your
computer.
Anti-virus programs and firewalls can
prevent client computers from
establishing connection with this
machine.
• If you are using anti-virus
software, add the program to the
exclusion list in the application
settings. For details about how to
add programs to the exclusion list,
see the anti-virus software Help.
• To prevent a firewall blocking the
connection, register the machine's
IP address in the firewall's IP
address exclusion settings. For
details about the procedure for
excluding an IP address, see your
firewall's Help.
"Cannot start scanning
because communication
was failed."
Scan Profile is not set on the
client computer.
Set Scan Profile. For details about how
to do this, see "Changing a Scan
Profile", Scan .
"Cannot start scanning
because communication
was failed."
The [Take no action] setting
has been selected on the
client computer, forcing the
client computer to remain
inactive when it receives
scan data.
Open scanner properties, click the
[Events] tab, and then select [Start this
program] as the computer's response
on receipt of scan data. For details, see
your operating system's Help.
9. Troubleshooting
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