Message Causes Solutions
"Scanner is not available.
Check the scanner
connection status."
Network communication is
not available because the
machine's IP address could
not be obtained from the
host name. If only "IPv6" is
set to [Active], the IPv6
address might not be
obtained.
• Check whether the machine's host
name is specified in the Network
Connection Tool. For the WIA
driver, check the [Network
Connection] tab in the properties.
• Use Web Image Monitor to set
"LLMNR" of "IPv6" to [Active].
• In Windows XP, IPv6 addresses
cannot be obtained from the host
name. Specify the machine's IPv6
address in the Network
Connection Tool.
"Scanner is not ready.
Check the scanner and the
options."
The original cover is open. Check whether the original cover is
closed.
"The name is already in use.
Check the registered
names."
You tried to register a name
that is already in use.
Use another name.
9. Troubleshooting
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