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WARRANTY
/
GUARANTEE
Your dealer is legally required to provide an
E-bike that is not defective, of reduced value
or suitability. Your right to claims ends after
two years from the date you accept delivery
of the bike from the dealer. Notwithstanding
the statutory warranty of quality, we also
provide you a five year warranty against
frame or swingarm breakage.
Extended warranty claims are only valid if
the following conditions are met:
• You are the original owner of the E-bike
• Within four weeks of your purchase, you
have registered your bike in our online
system: www.en.r-m.de/registration
• The service record in the appendix is
completed and all required inspections
were performed and noted by the dealer.
In case of damage, the completed service
record must be submitted along with the
frame or the complete E-bike. Therefore pro
-
tect these important documents. If all criteria
are met, then we will replace the defective
item but shipping and labor will be charged
to the customer. This warranty only applies
to the original buyer. Further claims such as
damages or other losses are not covered.
Any warranty claims do not extend the origi
-
nal warranty period.
Damages due to wear and tear, neglect
(insucient maintenance), jumping, over
-
loading or amateur assembly or modifica-
tions (additions to or alterations of existing
components) are not covered.
Damages caused by competitive racing,
jumping or other types of overstressing are
not covered.
The battery of your E-bike is a consum
-
able item; the electronic components of
the system are subject to the two year
statutory warranty. We provide a voluntary
guarantee for the complete battery of one
year. We guarantee that the battery after a
year or 500 charge cycles (whichever comes
first) will still have a capacity of 60 %. Even
a “used” battery, which perhaps has only a
residual capacity of 55 %, can be used for
a long time with stable performance. The
battery should last over 1,000 charge cycles
without a problem.
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