RIESE & MULLER load - Page 78

78
WARRANTY
/
GUARANTEE
Also brake discs are subject to wear. During
inspection your dealer must check the disc
thickness and replace the disc if required.
The bearings and seals in suspension forks
and rear swingarms are always in motion
when the suspension is activated. Envi
-
ronmental conditions such as rain, dirt, etc.
cause these moving parts to wear out.
These areas must be cleaned and regularly
maintained. Depending on the operating
conditions it is possible that these parts may
need to be replaced due to wear such as the
development of bearing play.
Your point of contact for claims and services
is the dealer from which you purchased the
E-bike. Upon request we can refer you to
your nearest dealer (dealers can also be
found on our website www.r-m.de).
Additionally, we recommend that you con-
tact your dealer to ensure the fastest and
most cost-eective solution. Please note
that if your E-bike is sent to us by your dealer
for repair: the E-bike must be suciently
clean before repairs can take place. Remove
any accessory items like computers, mirrors,
trailer hitches, locks, etc. prior to shipping.
Service is only performed on the original
standard equipment. Individual modifica
-
tions will be restored to the original standard
equipment. In the context of service no worn
out parts will be replaced and no inspections
carried out. In addition, payments and ma
-
terials are handled exclusively through our
dealers. Ensure that either you or your dealer
includes sucient postage.
To ensure a long service life the components
must be installed to the manufacture’s
recommended torque specifications and the
recommended service intervals must be
strictly adhered to. Failure to comply with
the installation requirements and inspection
intervals voids the warranty. Please note
that actions/inspections outlined in your
instruction manual may dictate the replace
-
ment of safety related components such as
handlebars, brakes, etc.
The actual standards and tests for E-bikes
define an average lifetime of 10 years or
16,500 up to 20,000 km (whichever occurs
first). Due to its high own quality standard,
Riese & Müller designs its products for a
triple lifetime of 60,000 km. But the stress to
an E-bike depends strongly on the load, the
road conditions and the riding style. Extraor
-
dinary stress (gross weight over 110 kg, bad
road conditions like cobble stones, potholes
or curbstones) will reduce the E-bike lifetime
to the normal Standard.
At the end of lifetime Riese & Müller does
not grant road safety.