5: Technical Information
Before you Ring for Help
If you have tried the suggestions on the previous pages and the
problem remains, contact either RM or your supplier for help.
1. Make sure you can provide full details of your system. If you have
not already done so, fill in the form on the inside front cover of
this manual so that you can give a quick reply to questions asked
about your computer.
Make sure you know the serial number and part number of your
computer when you ring RM. You should also have your Service
Call Number with you when you ring.
There is help on obtaining a service call number in RM System Help.
2. Find out as much as you can about the problem and its effects so
that you can describe it clearly. If you can reproduce the problem,
note how you did it before calling.
3. Make a careful note of the circumstances that led up to your
problem.
What software was loaded?
What happened when you tried the suggestions given on the
previous pages?
Have you changed any settings in the Setup program?
If possible, ring RM with your computer in front of you so that you can
try out any suggestions given to you.
Please note: Drivers, manuals, some applications, Bios updates,
Frequently Asked Questions(FAQ) and technical support is provided
free of charge on our website at www.rm.com.
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