RoboSense RS-LiDAR-16 - Troubleshooting; Common Troubleshooting Issues and Solutions

RS-LiDAR-16 User Manual
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11 Troubleshooting
This section provides detail on how to troubleshoot your sensor.
Problem
Resolution
Interface BOX red LED
doesn’t light or blink
 Verify the power connection and polarity
 Verify the power supply satisfy the requirement (at least 2A @ 12V)
Interface BOX red LED
lights on but green LED
doesn’t light or blink
 Verify the connection between Interface BOX and LiDAR is solid.
Rotor doesn’t spin
 Verify the Interface BOX LEDs is okay
 Verify the connection between Interface BOX and LiDAR is solid.
Reboot at the boot time
 Verify the power connection and polarity
 Verify the power supply satisfy the requirement (at least 2A @ 12V)
 Check if the LiDAR mounting plane is level or if the LiDAR bottom
fixing screws are too tight.
Unit spin but no data

Verify network wiring is functional.

Verify receiving computer's network settings.

Verify packet output using another application (e.g. Wireshark)

Verify no security software is installed which may block Ethernet
broadcasts.

Verify input voltage and current draw are in proper ranges
Can see data in
Wireshark but not
RSVIEW

Check the no firewall is active on receiving computer.

Check the receiving computer’s IP address is the same as LiDAR
destination IP address.

Check the RSVIEW Data Port setting.

Check the RSVIEW installation path and LiDAR configuration files
path both do not contain any Chinese characters.

Check if the wireshark receive the MSOP packets.
Data dropouts
 This is nearly always an issue with the network and/or user computer.
 Check the following:
 Is there excessive traffic and/or collisions on network?