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If you need to send a part back to Robotronics for repairs
Go to our website, Robotronics.com
and under the service tab find the return form. Fill
this out and send it back with the part or robot.
If you have saved the robot boxes and packaging this will make it easier to return the
robot.
Call the service dept. before shipping the robot or part back to the factory. Pack it
carefully and send it prepaid.
Parts of the robot are best sent by a carrier such as UPS, FedEx. or U.S. mail. A freight
company can be used to ship the entire robot. Be sure to insure the shipment for the
correct value.
For international shipments
, you will be responsible for paying customs duties, taxes and
other fees. The shipment must be labeled on the paperwork and on the outside of the
container that it is “For Educational Purposes”. If it is a “warranty replacement” or a
“repair return” this also must be indicated both ways on the customs documentation.
Contact your customs agency on how to document the shipment correctly to avoid
unnecessary customs charges.
After The Warranty Repair and Help
Our technical staff is always available to help with your questions. Again, most problems are
easily solved. The robot design is very modular to make removal of a part of the robot very
easy. For example the main electronics box, which houses most of the electronic circuitry, can
be removed from the frame of the robot. If you do need technical help or replacement parts, call
our Service Dept. We can usually ship them the following day you call.
Service Department phone number: 801-489-4466.
What’s Available on our Website
Parts for your robot: Our website contains a parts listing with pricing for some of the parts of
the robot such as batteries, chargers, wireless voices, headsets, RC, lights, plastic parts, servo
motors, drive motors etc. For any other parts, give us a call.
Maintenance and repair information: If your robot ever needs maintenance work to be done,
you can send a part or the complete robot to Robotronics. The website contains information
about packaging and shipping. There is a return form on the internet to fill out to print and send
with your part.
Photo gallery of other robots: You can look at other robots and how they have been painted,
customized and decaled.
Program Support Material: Educational material to handout and reinforce your safety
message as well as music that can be used in the robot.
Warranty
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