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11 TROUBLESHOOTING
A list of the possible machine faults is given below.
The icon of the Maintenance Technician in the “Notes / Recommended Intervention” box means that the operation must be carried out by
the Maintenance Technician only.
Fault Cause Notes / Recommended Intervention
The machine does not turn on No voltage Check:
if the plug is connected
if the all-pole switch (if any) is on
the fuses of the electrical system
the electric connections
The display shows: “Coffee grounds drawer full” The Coffee grounds drawer is full
Empty the coffee grounds drawer and place it back
properly
Grinder error The coffee grinder is blocked
Clean the coffee grinder (see
section “Coffee Grinder Block”)
Only water is dispensed instead of coffee
The button for pre-ground coffee selection has been pressed but ground coffee has not been
added into the relative container
Place the coffee dose in the container and restart the
cycle
No water or steam is dispensed The steam/hot water wand hole is clogged Clean it with a thin needle
Coffee flows out too quickly The grind is too coarse Set a finer grind
Coffee flows out too slowly The grind is too fine Set a coarser grind
Coffee is not hot enough The cup has not been preheated Preheat the cup on the cup warming surface
The machine has not yet reached the right temperature Wait for the machine to reach the ideal temperature
Coffee does not have enough crema
The coffee blend is unsuitable, coffee is not freshly roasted, the coffee powder has been ground
too finely or too coarsely
Change the coffee blend or check its grind setting (if
pre-ground)
The machine requires too much time to warm
up, the water quantity is reduced
The machine circuit is clogged by limescale Descale the machine
The brew group does not come out The brew group is not in the neutral position
Switch the machine on and off by using the power
button
The brew group cannot be inserted The brew group is not in the neutral position
Manually turn the group until it is in the
neutral position, matching the reference
mark placed on the shaft with the arrow
The Cappuccinatore does not dispense milk The milk used is not cold enough (see warnings) Move the temperature adjusting lever downwards
There is no more milk in the container Fill the container with milk
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