● SensUp does not work.
▶ Check if the AGC menu is turned “OFF”.
▶ Check if the SHUTTER menu is set to MANUAL.
● Audio does not work.
▶ Check the administrator page if the channel is activated with audio.
▶ Check the speaker volume with Web Viewer.
▶ When the mic sound does not output through the server's audio output terminal, check the
administrator page if the Audio Out channel is selected. Or check on the viewer if a mic is
enabled.
▶ Check if your computer is equipped with an audio device.
● Sudden video pause
▶ Check if the SNC-1300 network camera is connected properly with a network cable.
▶ When using an extra network device such as a hub or IP router, check if the device is in
operation.
▶ Open a command prompt and check if the SNC-1300 network camera is connected to the
network.
● Cannot watch video on Web Viewer.
▶ Press the F5 key to refresh the page.
▶ Check if the camera is turned on and connected properly with a network cable.
▶ Check if the camera is in the network.
When using a hub or router, check if the device is in operation.
(Note: On a DOS window, ping 192.168.1.100 and enter the network IP of the camera.)
▶ Login to the administrator page and check if the Video Output option is selected.
● Cannot see a video image sent to the FTP server or via e-mail.
▶ If your computer is not installed with the Divx codec for decoding MPEG4-compressed
images, the image may not display properly. Download and install the latest DivX file, and
then check the image again. http://www.divx.com/divx/download.
● Cannot see data in the SD memory card.
▶ Make sure that you do not take out the memory card while contents are being saved.
▶ Check if the SD memory card is properly inserted.
▶ Check if the capacity on the card is correct on the Record Page.
● Product information does not display in the local network.
▶ Check if the network cables are properly connected.
▶ Reset the camera to the factory defaults by pressing the RESET switch on the back of the
camera for 5 seconds, and then check again.
● Pan, tilt, zoom, and focus do not work.
▶ Check if the camera, monitor or receiver is properly connected with the power cable.
▶ Check the LAN cable is properly connected.
▶ Consult the operation manual for the receiver connected to the camera.
Chapter 5. Troubleshooting
Model Name SNC-1300
Camera
Imaging Device 6mm(1/3”) Progressive Scan CCD
Total Pixels 1,348(H) x 976(V), 1.32M pixels
Effective Pixels
Effective Pixels 1,296(H) x 966(v), 1.25sM pixels
(equivalent to 800TVL color, 800TVL B/W)
Minimum Luminance
Color : 0.5lx (F1.2, 50IRE)
B/W : 0.05lx (F1.2, 50IRE)
S/N Ratio 50 dB
OSD Embedded
Camera Title On / Off
Day & Night Auto (ICR) / Color / BW
Backlight Compensation BLC / Off
Motion Detection On / Off
Privacy Protection On / Off
Sens-up Selectable limit ~ X128
Gain Control High / Low / Off
White Balance ATW / AWC / Manual
Electronic Shutter 1/22.5(960P), 1/30(720P) ~ 1/90000 sec
IRIS Control DC / Video / Manual
Performance
Encoding
Resolution 960P, 720P, 4CIF, CIF
Compression
Method
MPEG-4/JPEG Dual CODEC with transcoder
Frame Rate
Up to 20 fps @ 1280X960
25 fps @ 1280X720
30 fps @ 4CIF
30 fps @ CIF
Image Quality 5 levels
Network
Data Transfer Speed
Up to 100Mbps
Concurrent Users Max 5(Depending on Image Quality)
Protocol
RTP/UDP, RTP/Multicast, RTSP, TCP/IP, DHCP, DNS, DDNS, HTTP,
SMTP, FTP, PPPoE and NTP
Security
Password
Authorization
5 User Levels
Product Specifications
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