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4. Troubleshooting control solution
Check Action
Did you do the test in control solution
mode? Did you see “control solution
container icon” on the screen with the
result?
If not, insert a glucose test strip, press the or
button for 3 seconds to display a control solution
container icon.
Have the glucose test strips and/or glucose
control solution expired?
Make sure that glucose test strip and SD Glucose Control
Solutions are not past the expiration date. This date is shown
on the container/bottle. Make sure containers have not been
open for specific period.( a glucose test strip : 6 months, SD
Glucose Control Solution : 3 months)
Were SD glucose control solutions at room
temperature (18-30°C, 64-86°F) when
used?
If not, warm up/cool down to room temperature (18-30°C,
64-86°F) and retest.
Did you insert a lipid or glucose test strip
firmly into Analyzer?
Make sure a lipid or glucose test strip is inserted into the
lipid or glucose test strip slot until it will go on further.
Did you follow the procedure correctly? Read the instruction for use again and retest.
Were a lipid or glucose test strip stored
correctly?
If not, retest with new a lipid or glucose test strip.
Is the Analyzer damaged? Does it show
an error code?
If yes, contact SD Biosensor, Inc. service center
at +82-31-300-0400.
Is the control solution result outside the
appropriate acceptable range?
Repeat the test. If you get the same results, do not use
your Analyzer and test strip until you solve the problem. If
you still have problem, call the SD Biosensor, Inc. service
center at +82-31-300-0400.
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