PAYMENT/BILLING INFORMATION
Credit Card: Sea-Bird accepts payment by VISA, MasterCard, or American Express.
[ ] MasterCard [ ] Visa [ ] American Express
Account Number: Expiration Date:
Credit Card Holder Name (printed or typed):
Credit Card Holder Signature:
Credit Card Billing Address (if different than shipping address):
Invoice/Purchase Order: If you prefer us to invoice you, please complete the following or enclose a copy of
your Purchase Order:
Purchase Order Number:
Billing Address (if different than shipping address):
Instructions for Returning Goods to Sea-Bird
1. Domestic Shipments (USA) - Ship prepaid (via UPS, FedEx, DHL, etc.) directly to:
Sea-Bird Electronics, Inc.
1808 136th Place NE
Bellevue, WA 98005, USA
Telephone: (425) 643-9866 Fax: (425) 643-9954
2. International Shipments –
Option A. Ship via PREPAID AIRFREIGHT to SEA-TAC International Airport (IATA Code “SEA”):
Sea-Bird Electronics, Inc.
1808 136th Place NE
Bellevue, WA 98005, USA
Telephone: (425) 643-9866 Fax: (425) 643-9954 E-mail: seabird@seabird.com
Notify: MTI Worldwide Logistics for Customs Clearance
Seattle, WA, USA
Telephone: (206) 431-4366 Fax: (206) 431-4374 E-mail: bill.keebler@mti-worldwide.com
E-mail flight details and airway bill number to seabird@seabird.com and bill.keebler@mti-worldwide.com
when your shipment is en-route. Include your RMA number in the e-mail.
Option B. Ship via EXPRESS COURIER directly to Sea-Bird Electronics:
If you choose this option, we recommend shipping via UPS, FedEx, or DHL. Their service is door-to-door,
including customs clearance. It is not necessary to notify our customs agent, MTI Worldwide, if you ship using
a courier service.
E-mail the airway bill / tracking number to seabird@seabird.com when your shipment is en-route. Include your
RMA number in the e-mail.
For All International Shipments:
Include a commercial invoice showing the description of the instruments, and Value for Customs purposes only.
Include the following statement:
“U.S. Goods Returned for Repair/Calibration. Country of Origin: USA. Customs Code: 9801001012.”
Failure to include this statement in your invoice will result in US Customs assessing duties on the shipment,
which we will in turn pass on to the customer/shipper
.
Note: Due to changes in regulations, if Sea-Bird receives an instrument from outside the U.S. in a crate containing non-
approved (i.e., non-heat-treated) wood, we will return the instrument in a new crate that meets the requirements of ISPM
15 (see http://www.seabird.com/customer_support/retgoods.htm
for details). We will charge for the replacement crate
based on the dimensions of the crate we receive, determined as follows:
1. Multiply the crate length x width x height in centimeters (overall volume in cm
3
, not internal volume).
2. Determine the price based on your calculated overall volume and the following chart:
Overall Volume (cm
3
)
< 52,000 52,000 to < 65,000 65,000 to < 240,000 > 240,000
Example Instrument
37-SM MicroCAT SEACAT, no cage CTD in cage --
Price (USD)
$45 $70 $125 consult factory
These prices are valid only for crate replacement required in conjunction with return of a customer's instrument after
servicing, and only when the instrument was shipped in a crate originally supplied by Sea-Bird.
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