If a problem occurs ...
RS 195 | 27
If a problem occurs ...
Sound problems
Problem Possible cause Possible solution
Page
No sound
Headphones are switched off. Switch the headphones on. 19
No power connection.
Check the connections of the power
supply unit.
15
Headphones are muted. Deactivate the muting function. 20
Audio plug is not properly con-
nected.
Check the audio plug connection. 12
Audio source is switched off. Switch the audio source on. –
Volume of the analog audio source
is either set to the minimum or is on
mute.
Increase the volume on the audio source
to at least a medium level/deactivate the
muting function on the audio source.
–
Audio cable is defective. Replace the audio cable. –
Headphones are not correctly
paired with the transmitter (e.g.
additional headphones).
Pair the headphones with the transmitter
again.
24
Wrong audio input is selected. Select the other audio input. 20
Digital audio connection uses
incompatible data transmission
settings.
Set the audio format of your audio source
to “PCM”, with a sampling rate of max. 96
kHz (see the instruction manual of the
audio source).
–
Occasional sound
dropouts
Headphones are out of the trans-
mitter’s range.
Reduce the distance between the head-
phones and the transmitter.
–
The signal is shielded.
Remove obstacles between the transmit-
ter and the headphones.
–
There are interfering devices (e.g.
WiFi routers, Bluetooth devices or
microwaves) in the vicinity.
Change the position of the transmitter or
of the headphones.
12
Ensure that the transmitter is separated
from other wireless devices by at least
50 cm/20”.
–
Sound too low
Headphone volume is adjusted too
low.
Increase the volume on the headphones. 20
You are using
Personal Hearing
and
the “Standard” setting for the maxi-
mum possible volume is activated.
Activate the “High volume” setting in
order to be able to increase the maximum
possible volume (from product version
06/2017).
23
The volume of the analog audio
source is adjusted too low.
Increase the volume of the analog audio
source to at least a medium level.
–
You hear echoes
when using the
headphones with a
TV
On some TVs, a delay or latency
can be set for the digital audio
output signal.
Check the audio output settings of your
TV and set the latency to “0”.
–
Sound only on one
ear
The balance is misadjusted. Adjust the balance. 21
The audio cable is not properly con-
nected.
Check the audio plug connection. 12
The audio cable is defective. Replace the audio cable. –
To Next Page
Loading...
