User Manual SERVOPRO Plasma Trace N
2
Analyzer
3.0 WARRANTY, SERVICE POLICY, REPAIR SERVICES
7
RETURNING A PRODUCT FOR REPAIR
Upon determining that repair services are required, the customer must :
1. Obtain an RMA (Return Material Authorization) number.
2. Supply a purchase order number or other acceptable information.
3. Include a list of problems encountered along with your name, address and telephone, and
RMA number.
4. Ship the analyzer in its original packaging or equivalent. Failure to properly
package the analyzer will automatically void the warranty.
5. Every gas connection must be capped with appropriate metal caps. Failure to do so
will automatically void the warranty.
6. Write RMA number on the outside of the box.
7. Use a Servomex approved carrier. The delivery must be sent to the regional Servomex
Repair Centre. Servomex will not accept airport to airport delivery.
8. Servomex will not cover transport fees.
Other conditions and limitations may apply to international shipments.
NOTE: Seller applies to SERVOMEX and/or authorized distributors.
PROPRIETARY RIGHTS
Buyer agrees that any Servomex software, firmware and hardware products ordered or included
in the goods ordered are proprietary of Servomex. No change, modification, defacement,
alteration, reverse engineering, software decompilations nor reproduction of such software or
hardware products, or disclosures of programming content to other parties is authorized without
the express written consent of Servomex.
To maintain Servomex trade secret and other proprietary protection of such software and
firmware, such items are not sold hereunder but are licensed to buyer.
Servomex reserves the right to interrupt all business relationship and warranty or service if there
is any tentative from any customers to reverse engineering any of Servomex products or to
tamper with any sealed module.
Trademarks and product identification as Servomex are the property of Servomex and shall be
used only in connection with Servomex products. No third party could remove or deface any
model number or marks.
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