8-2
TROUBLESHOOTING
Contents
This section explains what to do when a paper misfeed occurs in the machine.
REMOVING MISFEEDS
When a paper misfeed occurs, the message "A misfeed has occurred." will appear in the touch panel and printing and
scanning will stop. In this event, touch the [Information] key in the touch panel. When the key is touched, instructions for
removing the misfeed will appear. Follow the instructions. When the misfeed is cleared, the message will automatically
clear.
The approximate locations of possible misfeeds are indicated by blinking marks as shown below.
REMOVING MISFEEDS
Caution
The fusing unit is hot. Take care not to burn yourself when
removing a misfeed.
• When removing misfed paper, do not touch or damage the transfer belt.
• Carefully pull the paper out without tearing it.
• A misfeed may have occurred inside the machine. Check carefully and remove the
misfeed.
• If the paper tears, be sure to remove all pieces from the machine.
• While the message appears, printing and scanning cannot be resumed.
• If the message does not clear even after the misfeed has been removed, the causes below are possible. Check once
again.
- The misfeed was not correctly removed.
- A torn piece of paper remains in the machine.
- A cover or unit that was opened or moved to remove the misfeed was not returned to its original position.
Transfer belt
Fusing unit
A misfeed has occurred.
Information
OK
misfeed location
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