8-54
TROUBLESHOOTING
The connected USB
memory cannot be
used.
Is the format of the USB memory
FAT32?
Check the USB memory device format.
If the format of the USB memory is other than FAT32,
use your computer to change the format to FAT32.
Are you using a USB memory with a
capacity of more than 32 GB?
Use a 32 GB or less USB memory.
The finisher / saddle
stitch finisher does
not operate.
Does a message appear indicating that
you need to remove paper from the
stapler compiler?
Remove all remaining paper from the stapler compiler.
Does the following message appear in
the touch panel?
"Call for service. Code:xx-xx* Please
check the power of the finisher."
*Letters and numbers appear in xx-xx.
Check the finisher / saddle stitch finisher and the
power plug.
Remove and then firmly reinsert the power plug, and
restart the machine.
Have functions been disabled by the
administrator?
Check with your administrator.
Some functions may have been disabled in the system
settings (administrator).
Stapling does not take
place (including
pamphlet stapling).
Does a message appear instructing you
to check the staple unit?
Remove jammed staples.
☞ "REMOVING STAPLE JAMS" (page 8-15)
Does a message appear instructing you
to add staples?
Replace the staple cartridge.
Do not forget to replace the staple case.
☞ "REMOVING STAPLE JAMS" (page 8-15)
Is a different width of paper mixed in? To perform mixed size stapling, use paper of the
same width and select the [Same Width] setting.
Stapling is not possible when paper of different widths
are mixed together. When copying, select [Same Width]
from [Mixed Size Original] in the special modes.
Are there more sheets than can be
stapled at once?
For the maximum number of sheets that can be
stapled, see "SPECIFICATIONS" in the Safety Guide.
Is a paper size that cannot be stapled
included in the print job?
For the paper sizes that can be stapled, see
"SPECIFICATIONS" in the Safety Guide.
Is the paper type setting of the tray
selected in the printer driver set to a
paper type that cannot be stapled?
Check the paper type settings in the machine and select
a tray that has paper that can be used for stapling*.
Click the [Tray Status] button in "Paper Selection" on
the [Paper] tab of the printer properties window and
check the paper type setting of each tray.
* Stapling is not possible on labels, tab paper, and
transparency film. In addition, if "Disable Staple" is
selected in the user type, stapling will not be possible.
Is the paper type setting of the selected
paper tray set to heavy paper?
Pamphlet stapling is not possible on heavy paper.
(However, when cover insertion is selected, pamphlet
stapling is possible when a single sheet of heavy paper
is inserted for use as a cover.)
Have functions been disabled by the
administrator?
Check with your administrator.
Some functions may have been disabled in the system
settings (administrator).
Problem Point to check Solution
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