Shield Fire, Safety and Security Ltd.
Shield A-XT Releasing Fire Control Panel - Installation and Operation Manual SEXTCP-OM
Revision E01.00
4 of 127
Introduction 1
If the Buyer is not aware of the required replacement part(s), additional advice may be obtained from the Technical
Support Department. Once the SRI has been approved, items are normally dispatched for next day delivery subject to
stock availability.
SRI parts are supplied on the following terms and conditions:
• SRI parts are loan items and are not available for resale.
• All SRI parts must be returned to the Customer Service department of Shield within 14 days of delivery.
• Any SRI parts that have not been returned within 28 days of delivery will be invoiced at the price given in the
Shield Price List, less discount.
• Any returned items that are found to have failed due to fair wear and tear, willful damage, negligence, abnormal
working conditions, misuse or alteration or repair without the Suppliers approval or failure to follow the sellers
instructions will be subjected to a repair fee of up to the price given in the Shield Price List, less discount.
• Any returned items that are not part of the original equipment or are not in warranty will be invoiced at the price
given in the Shield Price List, less discount where applicable.
• All SRI parts shall be returned in the same packaging as the replacement parts were supplied in. Failure to ensure
that adequate anti-static precautions are taken during the replacement of parts, or in the return of SRI parts may
result in an invoice of up to the price given in the Shield Price List, less discount.
• Any SRI parts returned without the completed SRI delivery report or any SRI reference documentation will be
invoiced at the price given in the Shield Price List, less discount. The right to receive Service Replacement Items
is regularly reviewed and may be withdrawn from persistent abusers of this facility. Shield reserve the right not to
supply SRI items without prior notice.
Out Of Warranty Items
Shield provides a test and repair facility for most standard and special build products. This facility can also recondition
control panels, subject to availability of components.
Customer Repairs
Items for repair shall be returned to the Customer Service Department of Shield. Any items returned for repair must be
accompanied with the following:
• A request for repair work to be undertaken.
• A customer contact name.
• Details of the company requesting the repair.
Failure to supply the required information will result in the returned items being quarantined for a period not
exceeding 60 days. If the items are not identified within 60 days of receipt, then Shield reserves the right to
dispose of these items or return them.
A written quotation will be provided for all items to be repaired that are not included in the repair prices section of the
Shield Price list. No repairs or refurbishment will be undertaken without prior authorisation from the customer and a
written order for the repair work. Returned equipment will be held awaiting authorisation for a period not exceeding
60 days from the date of quotation. After this period, Shield reserves the right to dispose of these items or return them.
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