Introduction 1
Shield Fire, Safety and Security Ltd.
Shield A-XT Releasing Fire Control Panel - Installation and Operation Manual SEXTCP-OM
Revision E01.00
5 of 127
Repair Warranties
Repaired items are not covered by the normal Warranties and Liability conditions. Subsequent failures of repaired
items will only be covered if the failure is due to a material or workmanship defect directly associated with the repair
and for a period not exceeding three months from the date of the repair. Shield are under no liability if the repaired or
replaced components are found to have failed due to fair wear and tear, willful damage, negligence, abnormal working
conditions, misuse or alteration or repair without approval or failure to follow the sellers instructions.
Items Returned For Credit
Items shall only be accepted for credit by written approval with the Operation Manager of Shield. Items will only be
eligible for credit in the first 3 months from the supply date.
Before any items are returned for credit, an RMA reference number must be obtained from the Sales / Operations
Department. This number must be used for any correspondence relating to the goods. All goods Returned for credit
must be approved before receipt.Written approval will then be issued using a Goods Return Application Form. A copy
of this form must be supplied with the returned goods. The RMA reference number must be clearly marked on the outer
packaging when returning goods to the company. Goods must be returned to Shield within 30 days of the issue of the
Goods Return Application Form. Only items listed on this from must be returned under the RMA reference. Items
returned without prior request for an RMA reference may be returned to the customer.
Failure to supply the required information will result in the returned items being quarantined for a period not
exceeding 60 days. If the items are not identified within 60 days of receipt, then Shield reserves the right to dispose of
these items.
Any items returned for credit will be tested and returned to a production release condition. Any material and labour
costs associated with this process shall be deducted from the credit amount in accordance with the Returned Goods
Policy in the Shield price list and at the discretion of the Managing Director.
Shield Fire, Safety and Security Ltd.
29th Floor, Reg us Suite, One Canada Square
Canary Wharf, London, E14 5DY, UK
Tel:+44 0 2077121610
Fax:+44 0 2077121578
E-mail: Shielduk@shieldglobal.com
Shield Middle East Operation
Jebel Ali, Dubai
U.A.E
Tel: +971 48812070
Fax: +971 48812198
E-mail: elv@shieldglobal.com
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