Shure Incorporated
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Problem Solution
Update AD610 to latest firmware
Experiencing ShowLink interference
Move or point receiver antenna away from metal objects or other
sources of RF interference
Reboot the ADX5D
Not able to set ShowLink mode on ADX5D
Verify that your attached backplate and mode enable ShowLink -
see Country-Specific Functionality Restrictions.
ADX5D not appearing in Wireless Workbench
Ensure that there is an AD610 connected to your network with a
network ID set
Check that the ADX5D is in network mode
Verify that the ADX5D's client ID matches the AD610s network ID
Install the latest version of Wireless Workbench
Reboot the ADX5D
Linked transmitters not appearing in Wireless
Workbench
Perform a scan and sync to ensure the transmitter and receiver are
set to the same group and channel
Make sure the transmitter and receiver are in compatible bands
Update transmitter to latest firmware
Notifications
The following alerts are displayed in the ADX5D menu screens. If the suggested actions do not resolve the issue, contact your
Shure customer service representative.
Device Notifications
Message Action
RF Power Overload Confirm there are no high power transmitters in the vicinity
Over Temperature Power off and allow device to cool before resuming use
SM Offline Confirm the connected spectrum manager is powered on and online
Back Plate Failure
Power off the unit
Remove the back plate
Confirm connectors are not obstructed or damaged
Reconnect the back plate
FPGA Unresponsive
Reboot the unit
If the alert is still reported, attempt to update the firmware.
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