■
Information
■
Warning
■
error
■
Critical fault
The device saves only the last five entries for each fault type.
9.3.1 Displaying the status log
To display the status log, connect the SOPAS ET configuration software with the device
online.
1. Connect the SOPAS ET configuration software to the device.
2. Opening the device in the project tree: SERVICE > SYSTEM STATUS > SYSTEM INFORMA‐
TION tab.
9.4 SICK service
If the fault cannot be rectified, the device may be defective.
The device may not be repaired by the user. Interference with or modification of the
device will invalidate any warranty claims against SICK AG.
Rapid replacement of a device by the user is, however, possible.
b
Where a fault cannot be rectified, make contact with the SICK Service department.
To find your agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type designation and serial
number to ensure faster telephone processing.
9.5 Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invali‐
date any warranty claims against SICK AG.
9.6 Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
■
Details of the contact person
■
Description of the application
■
Description of the fault that occurred
9 TROUBLESHOOTING
56
O P E R A T I N G I N S T R U C T I O N S | Lector64x/65x Flex, Lector65x Dynamic Focus 8016185/19E9/2020-10-21 | SICK
Subject to change without notice
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