Siemens OpenStage 60T - Uniform Call Distribution (UCD)

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Using team functions

145

Step by Step

Uniform Call Distribution (UCD)

If configured (consult your service personnel), you may

belong to a group of stations (agents), to which calls are

distributed.

An incoming call is always assigned to the agent idle the

longest.

Logging on and off at the beginning and end of your

shift

v Open the Program/Service menu ! page 40.

Confirm.

Select and confirm the option shown

[1]

Confirm,

select and confirm the option shown.

j To log on, enter your identification number ("Agent:").

Contact your service personnel to find out what it is.

Logging on and off during your shift

v Open the Program/Service menu ! page 40.

Confirm.

Select and confirm the option shown

[1]

Confirm,

select and confirm the option shown.

Destinations g

UCD g

[1] „Differing display view in a HiPath 4000 environment (not for

HiPath 500)”

! Seite 185

Log on

Log off

Destinations g

UCD g

Not available

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Main Page

Important Information2
- Trademarks2
- Location of the Telephone3
- Software Update3
- Product Support on the Internet3
- Table of Contents4
General Information11
- About this Manual11
- Service11
- Intended Use12
- Telephone Type12
- Speakerphone Quality and Display Legibility12
- Multi-Line Telephone, Executive/Secretary Functions13
  - Team Functions13
Getting to Know Your Openstage Phone14
- The User Interface of Your Openstage 60 T/80 T14
- Ports on the Underside of the Phone15
- Openstage Manager16
  - Features16
- Openstage Key Module17
- Keys and Controls18
- Graphic Display25
  - Appearance25
  - Display Keyboard26
- Context-Dependent Displays28
Applications Available on Your Openstage Phone32
- Application Navigation32
- Telephony Interface33
- Phonebooks34
- Call Lists37
  - Managing Call Lists37
  - Entry Details38
- Mailbox39
  - Messages39
  - Voicemail39
- Menu40
- Help Function42
Basic Functions43
- Answering a Call43
- Switching to Speakerphone Mode45
- Switching to the Handset45
- Open Listening46
- Making Calls47
- Ending a Call49
- Rejecting a Call49
- Turning the Microphone on and off50
- Calling a Second Party (Consultation)51
  - Switching to the Held Party (Alternating)51
  - Transferring a Call52
- Using Callback53
Enhanced Phone Functions55
- Answering Calls55
- Making Calls59
- During a Call67
- If You Cannot Reach a Destination77
  - Call Waiting (Camp-On)77
  - Busy Override - Joining a Call in Progress77
- Using Night Answer78
Call Forwarding79
- Active Call Forwarding Indication79
- Overview of Call Forwarding Types80
- Call Forwarding Key80
- Activating Call Forwarding Via the Program/Service Menu83
  - Configuration Via the Program/Service Menu83
- Deactivating Call Forwarding84
- Using System Forwarding Instructions85
  - Call Forwarding no Reply (CFNR)85
  - Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.)86
Programming Sensor Keys87
- Configuring Function Keys87
  - Overview of Functions88
- Programming a Procedure Key91
- Configuring Repdial Keys93
- Changing the Label94
- Deleting Sensor Key Programming95
Phonebooks and Call Lists96
- Personal Phonebook96
- LDAP Database102
  - Finding an LDAP Entry102
- Call Lists104
Displaying and Assigning Call Charges106
- Displaying Call Charges (Not for U.S.)106
- Displaying Call Charges for Another Telephone (Not for U.S.)107
- Dialing with Call Charge Assignment108
Privacy/Security109
- User Password109
- Turning Ringer Cutoff on and off110
- Deactivating the Ring Tone110
- Do Not Disturb111
- Suppressing Your Phone Number on the Called Party's Phone111
- Silent Monitor (Not for Hipath 500)112
- Monitoring a Room112
- Trace Call: Identifying Anonymous Callers (Not for U.S.)113
- Locking the Telephone to Prevent Unauthorized Use114
- Locking Another Telephone to Prevent Unauthorized Use115
- Saving Your PIN116
More Functions/Services117
- Appointments Function117
  - Saving Appointments117
  - Using Timed Reminders118
- Sending a Message119
  - Creating and Sending a Message119
  - Viewing and Editing Incoming Messages120
- Leaving an Advisory Message121
  - Deleting Advisory Messages121
- Displaying the Number of Waiting Calls/Overload Display122
- Using Another Telephone Like Your Own for a Call122
- Change Number (Exchanged Phone/Move/Relocate)123
- Fax Details and Message on Answering Machine124
- Resetting Services and Functions (System-Wide Cancellation for a Telephone)124
- Activating Functions for Another Telephone125
- Using System Functions from Outside DISA (Direct Inward System Access)126
- Using Functions in ISDN Via Code Dialing (Keypad Dialing)128
- Controlling Connected Computer or Their Programs/Tel. Data Service129
- Communicating with PC Applications over a CSTA Interface130
- Controlling Relays (Only for Hipath 3000)131
- Sensors (Hipath 33X0/35X0 Only)131
- Paging Persons (Not for U.S., Not for Hipath 500)132
Making Calls in the Team/Executive/ Secretary Configuration133
- Lines133
  - Line Utilization133
  - Line Seizure134
- Trunk Keys134
- Direct Station Selection Key137
- Forwarding Calls on Trunks139
- Transferring Calls Directly to the Executive Phone141
Using Team Functions142
- Activating/Deactivating a Group Call142
- Accepting a Call for Another Member of Your Team144
- Ringing Group144
- Uniform Call Distribution (UCD)145
Special Functions in the LAN147
(Not for Hipath 500)147
- Leaving Hunt Group/Group Call147
- Setting up "Follow Me" Call Forwarding148
- Using Night Answer149
- Ringing Group150
- Controlling Relays (Only for Hipath 3000)151
- Opening a Door152
Individual Phone Configuration153
- Adjusting Display Settings153
- Lamp Brightness for Touchslider157
- Set the Sensitivity of the Touchguide158
- Contrast for the Openstage Key Module159
- Adjusting Audio Settings160
- En-Bloc Dialing164
- Language for System Functions165
- Configuring Bluetooth166
- Context Menu172
  - Closing Automatically172
  - Setting the Automatic Display Duration173
- Resetting User Data174
- Phone Test175
Bluetooth176
- Discoverability176
- Linking176
- Transferring Contacts177
  - Receiving a Vcard177
  - Sending a Vcard178
- Using a Bluetooth Headset179
  - Testing a Bluetooth Headset179
Data Backup to USB Memory Stick180
- Backing up User Data181
- Restoring User Data182
  - Restoring All User Data182
  - Restoring Selected User Data183
- Checking Backups184
- Deleting Backups184
Differing Display View in a Hipath 4000 Environment185
(Not for Hipath 500)185
Fixing Problems186
- Responding to Error Messages on the Screen186
- Contact Partner in the Case of Problems187
- Troubleshooting188
- Caring for Your Telephone188
Index189
Overview of Functions and Codes193
Display Icons198

Siemens OpenStage 60T - Uniform Call Distribution (UCD)

Table of Contents

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