09/02 SIMATIC NET – Support and training
CP 243-1
J31069-D0428-U001-A1-7618
77
Online technical support services
The SIMATIC Customer Support provides you with a wide range of additional in-
formation on SIMATIC products through the Online Service:
• You can call up general current information
− on the Internet under
http://www.siemens.de/simatic-net
− under the fax polling no. +49 (0) 8765-93 02 77 95 00
• You can call up current product information, FAQs, tips and tricks, and
downloads that may be useful when using the equipment
− on the Internet under
http://www.siemens.de/automation/service&support
− via the Bulletin Board System (BBS) in Nuremberg (SIMATIC Customer
Support Mailbox) under +49 (0) 911 895-7100.
For dialing up the mailbox, use a modem with up to
V.34 (28.8 kBaud) whose parameters should be configured as follows: 8, N,
1, ANSI, or dial in via ISDN (x.75, 64 kBit).
Training center
We offer courses that will help you ease your way into working with the SIMATIC
S7 automation system. Please contact to your regional training center or the main
training center in D 90327 Nuremberg.
Tel. +49 - (0) 911 – 895 – 3154
Infoline: Tel. +49 (0) 1805 23 56 11
Fax. +49 (0) 1805 23 56 12
Internet: http://www.sitrain.com
E-Mail: AD-Training@nbgm.siemens.de
The H/F Competence Center in Nuremberg offers a special workshop on the sub-
ject of fault-tolerant SIMATIC S7 automation systems. The H/F Competence Cen-
ter also provides support in the configuration and installation of the equipment and
with any problems that may arise on location.
Tel. +49 – (0) 911 – 895 – 4759
Fax. +49 – (0) 911 – 895 – 5193
E-Mail hf-cc@nbgm.siemens.de
CoC-SI@nbgm.siemens.de
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