CGM User Guide
Section 2 Start Your Sensor 22
Recommended Mobile Device Settings
See your mobile device instructions to learn how to change its settings.
Use the following with your CGM system:
• Bluetooth on: Your transmitter and APP communicate via Bluetooth.
If it is not on, you will not get alerts and CGM results.
• Notications on:
■ Enable CGM APP notications so that you can get alerts.
■ Make sure you allow CGM APP notications to show on your
locked screen.
• Battery charged: The APP must always be running in the background
and may drain your battery. Keep the battery charged. If the CGM
APP is turned o in the background, you will not get alerts.
• Device and APP on: If you restart your mobile device, reopen the
CGM APP.
• Turn on sound and alerts function, and ensure the device is not in
"Do not Disturb" mode. If the device is muted, you will not hear the
sound of any notications, including urgent low alert.
• Keep the volume of the smartphone loud enough: Make sure you can
hear the sounds of alerts.
• Distance between transmitter and smartphone must be under 6
meters to ensure good connection between the smartphone &
transmitters at all times.
• Update manually: your device operating system can change settings
or shutdown the APP. Always update manually and verify correct
device settings afterward.
• Compatibility: For a list of mobile devices and operating systems that
work with the CGM APP, check iCan-cgm.com.
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