smarttech.com/kb/171862 104
Chapter 5 Troubleshooting the display
Resolving general issues 104
The display isn’t turning on 105
The display is turning off when it shouldn’t 105
The screen is blank or there’s a problem with the image on the screen 106
There’s no sound or there’s a problem with the sound 108
Touch isn’t working as expected 109
The pens aren’t working as expected 110
SMART software on connected computers isn’t working as expected 111
The SMART OPS PC module isn’t working as expected 111
Contacting your reseller for additional support 111
This chapter explains how to resolve a variety of common issues with the display and the optional
SMARTOPS PC module. If the symptoms you’re encountering aren’t addressed below or the solutions
don’t work, refer to the SMART knowledge base for additional troubleshooting information.
community.smarttech.com/s/topic/0TOU0000000kAJ0OAM/interactive-displays
Resolving general issues
Symptom Troubleshooting steps
You’ve forgotten the lock screen
passcode or settings passcode.
Contact SMART Support.
The display can’t connect to a 5 GHz
wireless network.
The wireless network may be operating on bands that the display doesn’t support.
Contact your network administrator.
Ensure both antennas are correctly installed on the display.
Ensure Wi-Fi is enabled in the display’s settings.
See
SMART Board GX (V2) series interactive displays user’s guide
(smarttech.com/kb/171862).
Note
The range of a 5 GHz wireless connection is more limited than that of a 2.4 GHz
connection. 5 GHz connections are also more susceptible to interference from
obstacles between the access point and the display, such as large metallic objects.
The pen is broken. Contact SMART Support.
You need to identify the display. See
Identifying your specific model
on page10.
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