Chapter 6 Troubleshooting tools and apps
smarttech.com/kb/171862 114
Resolving issues with Browser
Issue Solutions
Browser isn’t working correctly.
l
Make sure the display is connected to a properly configured network and the
network is connected to the internet.
See
SMARTBoard GX (V2) series interactive displays installation and maintenance
guide
(smarttech.com/kb/171861).
l
Make sure Ethernet or Wi-Fi is enabled in Settings under Network settings.
See
SMARTBoard GX (V2) series interactive displays installation and maintenance
guide
(smarttech.com/kb/171861).
l
If Browser can’t visit secure (https) websites, ensure the display’s date and time are
correct.
See
SMARTBoard GX (V2) series interactive displays installation and maintenance
guide
(smarttech.com/kb/171861).
l
Browser doesn’t support Flash or Java applets and will not function correctly if a
web page features these objects.
l
Contact your network administrator.
You can’t find your downloads.
l
Check the Downloads folder in File Manager.
l
The display’s storage might be full. Delete files or move them to a USB drive for
backup.
There is an issue with audio.
l
Make sure the volume isn’t muted on the display’s remote control.
See
Using the remote control
on page15.
See
SMARTBoard GX (V2) series interactive displays user guide
(smarttech.com/kb/171862).
l
Turn up the volume.
See
Using the front control panel
on page14.
See
SMARTBoard GX (V2) series interactive displays user guide
(smarttech.com/kb/171862).
Resolving issues with Screen Share
Issue Solutions
Touchback isn’t working. Make sure:
l
you are using the Bytello Share app to connect to the display.
l
Touchback is enabled for your device in Device management.
Touchback is unavailable:
l
when another device is casting with Desktop Sync.
l
on mobile devices (Android and iOS) due to system limitations.
Note
When using Miracast on Android, the person at the display can interact with
the device’s screen.
l
when the screen is in floating window mode.
To Next Page
Loading...
