Chapter 5
smarttech.com/kb/001414 43
Chapter 5: Troubleshooting your interactive
whiteboard
Adjusting the projected image 43
Resetting your interactive whiteboard 44
The Reset button 44
Troubleshooting using the Ready light 45
Flowchart 1: Getting started 46
Flowchart 2: Ready light not on 47
Flowchart 3: Ready light red 47
Flowchart 4: Ready light flashing green 48
Flowchart 5: Ready light steady green 50
Troubleshooting tips 50
Finding more information 52
Contacting SMART Technical Support 53
Adjusting the projected image
If your projector isn’t installed in a fixed location, you can correct many image problems by shifting your
projector or adjusting its zoom lens. Optimally, you should have a margin of approximately 3/8" (1 cm) on
both the right and left sides of the screen. You can then adjust the zoom lens to display a focused image.
NOTES
l Don’t adjust the image size and geometry based on your projector’s splash screen. The splash
screen image is much smaller than the computer’s projected image. Before you adjust the projected
image, make sure that you set the computer’s resolution and refresh rate. See Configuring your
computer settings on page31.
l Complete the following steps only as required.
To adjust the projected image
1. If the left and right edges of the projected image aren’t parallel, raise or lower your projector at the
front or back until the edges are parallel.
2. If the top and bottom edges aren’t parallel, turn the projector slowly until the edges are parallel.
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