Chapter 5
Troubleshooting your interactive whiteboard
smarttech.com/kb/001414 51
Symptom/observation Cause Solution
There’s no image
projected on your
interactive whiteboard’s
screen, or a “No Input”
message appears.
Your projector isn’t
receiving a video signal.
l
Check the video cable connections.
l
Check that the correct video input is
selected on your projector.
l
Make sure that your projector is on and that
it’s connected to a power source.
l
If you’re using a laptop computer, switch
the external video connection on. Refer to
your laptop’s user’s guide for more
information.
Your computer is in
standby mode.
Move the mouse or touch any key on your
keyboard to bring your computer out of
standby mode.
Your computer is off. Turn on your computer (or press your
computer’s reset button), and then log on
as usual.
The projected image is
blurry, too large or doesn’t
completely fill your
interactive whiteboard’s
screen.
Your projector’s position,
zoom and focus settings
aren’t adjusted.
Adjust your projector’s position, zoom and
focus settings. Refer to your projector’s
manual for more information.
Your computer’s video
resolution settings don’t
match your projector’s
native resolution.
Consult your projector’s manual for the
correct video resolution, and then go to
Windows Control Panel or Apple System
Preferences to change the video
resolution to match your projector.
The SMART software icon
doesn’t appear in the
Windows notification area
or the Mac Dock.
SMART Board Tools isn’t
running.
Start SMART Board Tools.
For Windows computers, select Start > All
Programs > SMART Technologies >
SMART Product Drivers > SMART Board
Tools.
For Mac computers, select Finder >
Applications > SMART Product Drivers >
SMART Board Tools.
SMART Product Drivers
aren’t installed.
Install SMART Product Drivers on your
computer.
For details about installing SMART Product
Drivers, see Installing SMART software on
page30.
To Next Page