Chapter 20
Troubleshooting
SMART Technical Support can ask you to perform one of the following procedures to
resolve a SMART Notebook issue:
• Exit SMART tools.
• Activate SMART Notebook.
• Update SMART Notebook.
• Troubleshoot a connection.
• Calibrate cameras.
• Stop and start the SMART Board service.
• Remove SMART Notebook.
IMPORTANT
• Pay close attention to the NOTES accompanying these procedures.
• Exit SMART tools, calibrate cameras, stop and start the SMART Board
service, or remove SMART Notebook only if asked to do so by SMART
Technical Support.
NOTE
For information on troubleshooting a hardware issue, see the installation guide for
your SMART product or search the SMART Technologies support site.
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