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Section 15 SureTrack
®
Introduction
SureTrack is an evolving database of "real-world" automotive repair knowledge
based on expert knowledge and millions of actual repair orders. It was designed to
help you improve automotive diagnostic accuracy and reduce repair times.
SureTrack information can be provided in two ways, by WiFi in the integrated
Scanner function on your diagnostic tool, and through a web browser on a PC or
mobile device.
SureTrack is not available for motorcycles.
15.1 Main Topic Links
• Finding your SureTrack Authorization Code page 105
• Creating an Account / Logging In page 105
• Logging In (active account) page 108
• Logging In with New Authorization Code (active account) page 109
• Logging In with New Authorization Code (expired account) page 110
• SureTrack (Scanner) page 111
• SureTrack Online page 115
15.2 Quick Reference
15.2.1 SureTrack Community FAQ’s
For the latest SureTrack Community information and answers to frequently asked
questions visit: mitchell1.com/support/suretrack-faqs/
15.2.2 Using SureTrack for the First Time
If you have purchased a new diagnostic tool, you will need to create a SureTrack
account before you can access SureTrack. See Creating a SureTrack Account on
page 106 for instructions.
15.2.3 Login Scenarios
• I already have an active SureTrack account with username and password -
Logging In (active account) on page 108.
• SureTrack has already expired, but I purchased a qualifying upgrade/plan and
have a new SureTrack authorization code (reactivation) - Logging In with New
Authorization Code (expired account) on page 110.
• SureTrack is still active, but I have purchased a qualifying upgrade/plan and
have a new SureTrack authorization code (reactivation) - Logging In with New
Authorization Code (active account) on page 109.
15.3 Creating an Account / Logging In
15.3.1 Finding your SureTrack Authorization Code
When you purchase a qualifying upgrade/plan, or platform from your Snap-on
Representative, you will receive a SureTrack authorization code. The authorization
code is printed on your sales receipt. Authorization codes are 12 digit alpha-
numeric codes (e.g. 123ABCAP4-US).
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