Sonic Air Systems Sonic 150 - 12 Sonic Repair Policy

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12 Sonic Repair Policy
Sonic blower heads are high-speed close tolerance machined components. The Sonic 150 blower
head is rated for a 20,000 RPM maximum impeller speed. Sonic uses only the best internal
components for the blower head assembly and is confident that the head will perform
exceptionally in the application it was designed to perform. As with all moving components, the
blower head is subject to wear and eventually will fail. Periodic maintenance and inspections
will ensure the longest possible life expectancy for the blower head. The most typical mode of
failure will be from the shaft bearings and with periodic inspections; this failure can be predicted
to some extent. Sonic can also provide a thermocouple option to monitor the temperature of the
bearing housing which is used to predict an imminent bearing failure.
Due to the complexity of the internal assembly, the precision components, and the experience of
Sonic assembly and repair technicians; it is not recommended that the unit be serviced or
repaired in the field. Any attempt to repair the unit within the warranty period will void the
warranty. Sonic does offer a repair program in the event the blower fails outside of the warranty
period and the blower head is not severely worn or damaged. Sonic recommends that in the
event that a blower failure will cause interrupted production, a replacement blower head be
purchased as a spare item.
Follow the below return authorization procedure when requesting a blower head repair:
Sonic Air Systems, Inc. (SAS) recognizes the need to return product in certain circumstances.
SAS requests written return authorization to track incoming shipments and to efficiently process
any repairs or credit invoices.
Repair Return Authorization Procedure
 Buyer issues a purchase order requesting and authorizing a blower head repair (reference purchase order
requirements)
 A repair order number will be communicated by 4:30pm PST
 The blower head must include the blower pulley
 The repair order number must be noted on the outside of the shipping container
 Buyer will ship F.O.B. destination freight prepaid to SAS factory
 Non-compliance to any of the above procedures, damage resulting from improper packaging, or product
exposed to a hazardous substance may result in SAS refusing shipment
 Repairs will be shipped within 24 hours of receipt in the USA and within 48 hours of receipt internationally