Sony STR-DN850 - Music Services; Cannot Connect the Receiver to a Service; The Sound Skips

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MULTI CHANNEL AV RECEIVER

STR-DN1050/STR-DN850

Music Services

Cannot connect the receiver to a service.

The sound skips.

Notes on use

4-488-938-11(1)

Help Guide

Main Page

Table of Contents3
Before Use22
Before Using24
- Procedure to Start Using the Receiver24
- Supplied Accessories24
- Function for Conversion of Video Signals24
- Digital Audio Formats Supported by the Receiver24
- Notes on Connecting Cables24
- Using HDMI Connections24
- Using MHL (Mobile High-Definition Link) Connections24
Installing and Connecting Speakers25
- Installing Speakers25
- Connecting Speakers25
- Connecting the Speakers in Zone 2 (for STR-DN1050 Only)25
Connecting Audio-Visual Devices and the Antennas (Aerials)26
- Connecting a TV (for STR-DN1050)26
- Connecting a TV (for STR-DN850)26
- Connecting Devices with HDMI Jacks26
- Connecting Devices with Jacks Other than HDMI Jacks (for STR-DN1050)26
- Connecting Devices with Jacks Other than HDMI Jacks (for STR-DN850)26
- Connecting an Iphone, Ipod, or USB Device26
- Connecting an MHL-Compatible Mobile Device26
- Connecting the Antennas (Aerials)26
- Connecting Another Amplifier in Zone 2 (for STR-DN1050 Only)26
Connecting to the Network27
- Connecting the Receiver to the Network Using a LAN Cable (for Wired LAN Connections Only)27
Turning on the Receiver/Preparing the Remote Control28
- Setting the Voltage Selector28
- Inserting Batteries into the Remote Control28
- Turning on the Receiver28
Initial Setup of the Receiver29
- Setting up the Receiver Using the Easy Setup29
Basic Operations30
- Using the Menu on the TV Screen30
- Enjoying Video/Sound from the Connected Device30
Playing Content from an Iphone/Ipod31
- Compatible Iphone/Ipod/Ipad Models31
- Notes on Iphone/Ipod31
- Enjoying Audio Content Stored on an Iphone/Ipod Via the USB Port31
- Enjoying Audio Content from Itunes or an Iphone/Ipad/Ipod Via the Network (Airplay)31
- Enjoying Audio Content Stored on a BLUETOOTH Device31
Playing Content from a USB Device32
- Compatible USB Devices and USB Specifications32
- Notes on USB Devices32
- Enjoying Audio Content Stored on a USB Device32
Listening to the Radio33
- Listening to FM/AM Radio33
- Presetting FM/AM Radio Stations (Preset Memory)33
- Tuning to a Station Directly (Direct Tuning)33
- Changing the am Tuning Scale33
- Receiving RDS Broadcasts (for European and Australian Models Only)33
Enjoying Sound Effects34
- Selecting a Sound Field (Sound Field)34
- Resetting Sound Fields to the Default Settings34
- Adjusting the Equalizer (Equalizer)34
Enjoying Clear and Dynamic Sound at a Low Volume (Sound Optimizer)34
- Selecting the Auto Calibration Type (Calibration Type)34
Enjoying High-Fidelity Sound (Pure Direct)34
About Network Features35
- Overview of Network Features35
- Network Features Message List35
Setting up a Wired LAN Connection (for Wired LAN Connections Only)36
- System Requirements for a Wired LAN Connection36
- Connecting the Receiver to the Network Using a LAN Cable (for Wired LAN Connections Only)36
- Setting up a Wired LAN Connection36
Setting up a Wireless LAN Connection (for Wireless LAN Connections Only)37
- System Requirements for a Wireless LAN Connection37
- Connecting the Receiver to the Network Using the Wireless LAN Antenna (for Wireless LAN Connections Only)37
- Selecting a Wireless LAN Connection Method37
- Method 1: Setting up a Wireless Network Using the WPS Push Button Configuration Method37
- Method 2: Setting up a Wireless Network Using the WPS PIN Code Configuration Method37
- Method 3: Setting up a Network Connection by Selecting an Access Point37
- Method 4: Setting up a Network Connection by Adding a New Access Point (Manual Setup Method)37
Enjoying Audio Content Stored on a Server on the Home Network (DLNA)38
- Deleting a Server from the Server List38
- Setting Whether to Control this Receiver from a Device on the Home Network (DLNA Control Permission)38
Enjoying Audio Content from Itunes or an Iphone/Ipad/Ipod Via the Network (Airplay)39
- Compatible Iphone/Ipod/Ipad Models39
Enjoying Internet Music Services40
- Enjoying Music Services Offered on the Internet40
- Registering a New Music Service40
Controlling the Receiver Using a Smartphone or Tablet Device (TV Sideview)41
- Registering a TV Sideview Device to the Receiver41
Controlling the Receiver Using a Smartphone or Tablet Device (Songpal)42
Setting Whether to Control this Receiver from a Device on the Home Network43
- Setting Control Permissions to All Devices on the Home Network43
Enjoying Audio Content Stored on a BLUETOOTH Device44
- Compatible BLUETOOTH Version and Profiles44
- Turning the BLUETOOTH Function On/Off (Bluetooth Power)44
- Enjoying Audio Content Stored on a BLUETOOTH Device with a One-Touch Connection (NFC)44
- Controlling a BLUETOOTH Device Using the Remote Control44
Enjoying Sound in Two Rooms (Multi-Zone Feature Using the Receiver with 2 Pairs of Speakers) (for STR-Dn1050Only)45
- Connecting the Speakers in Zone 2 (for STR-DN1050 Only)45
- Setting the Speakers for Zone 2 (for STR-DN1050 Only)45
- Operating the Receiver for Zone 2 (for STR-DN1050 Only)45
Enjoying Sound in Two Rooms (Multi-Zone Feature Using the Receiver and Another Amplifier) (for STR-DN1050 Only)46
- Connecting Another Amplifier in Zone 2 (for STR-DN1050 Only)46
- Setting the Volume Control for Zone 2 (Lineout) (for STR-DN1050 Only)46
Setting the Zone 2 HDMI Output (Zone2 Out) (for STR-DN1050 Only)46
Setting the Priority for the Main Zone (Priority) (for STR-DN1050 Only)46
- Operating the Receiver for Zone 2 (for STR-DN1050 Only)46
Interlocking with BRAVIA TV and Other Devices ("BRAVIA" Sync)47
- What Is "BRAVIA" Sync47
- Preparing for "BRAVIA" Sync47
- Interlocking Other Devices Using an HDMI Connection ("BRAVIA" Sync)47
Configuring Video and Sound Settings48
- Enjoying Sound of TV Broadcasts from the Receiver48
- Switching the Monitors that Output the HDMI Video Signals48
- Switching between Digital and Analog Audio (Input Mode)48
- Using Other Video/Audio Input Jacks (Input Assign)48
Saving and Recalling Various Settings for the Receiver (Custom Preset)49
- About Custom Preset49
- Recalling the Settings Saved to the Scene49
- Saving the Settings to a Preset49
- Items for Which You Can Save Settings and the Default Values for each Item49
Configuring Speaker Settings50
- Adjusting the Sound Balance Automatically (Auto Calibration)50
- Using Bi-Amplifier Connections50
Using the Sleep Timer51
Checking Information on the Receiver52
- Viewing Information on the Display Panel52
Easy Setup53
- Setting up the Receiver Using the Easy Setup53
Speaker Settings54
- Performing Auto Calibration54
Audio Settings55
HDMI Settings56
Input Settings57
- Checking the Network Information (Information)58
- Assigning a Name to the Receiver (Device Name)58
- Turning on the Control Mode for Maintenance (External Control)58
- Enabling the Network Function Even When this Receiver Is in Standby Mode (Network Standby) (for USA Andcanadian Models Only)58
- Setting Control Permissions to All Devices on the Home Network (DLNA Control Permission)58
- Setting Whether to Control this Receiver from a Device on the Home Network (DLNA Control Permission)58
- Checking Registered TV Sideview Devices (TV Sideview Setup)58
Network Settings58
Bluetooth Settings59
- Turning the BLUETOOTH Function On/Off (Bluetooth Power)59
- Bluetooth Pairing59
- Setting the Bluetooth Standby Mode (Bluetooth Standby)59
- Setting BLUETOOTH Audio Codecs (Bluetooth Aac/Bluetooth Aptx)59
Zone Settings (for STR-DN1050 Only)60
- Turning On/Off the Power for Zone 2 (Power) (for STR-DN1050 Only)60
- Selecting the Source Signals for Zone 2 (Input) (for STR-DN1050 Only)60
- Adjusting the Volume for Zone 2 (Volume) (for STR-DN1050 Only)60
- Setting the Volume Control for Zone 2 (Lineout) (for STR-DN1050 Only)60
System Settings61
- Selecting the Language (Language)61
- Tuning On/Off the Display for the Volume Level or Sound Field (Auto Display)61
- Setting Standby Mode (Auto Standby)61
- Receiving Information on Newer Software (Software Update Notification)61
- Checking the Software Version (Software Version)61
- Updating the Software (Network Update)61
Using the Menu on the Display Panel62
- Operating the Receiver with the Menu on the Display Panel62
- Viewing Information on the Display Panel62
Reverting to the Factory Default Settings63
Receiver64
- Front Panel (STR-DN1050)64
- Front Panel (STR-DN850)64
- Rear Panel (STR-DN1050)64
- Rear Panel (STR-DN850)64
- Indicators on the Display Panel64
Remote Control65
Specifications66
- Supplied Accessories66
Trademarks67
Software License Information68
Error Messages69
- Protector69
- Usb Fail69
- List of Messages after Auto Calibration Measurements69
- Iphone/Ipod Message List69
- USB Message List69
- Network Features Message List69
Power70
- The Receiver Is Turned off Automatically70
Image71
- No Image Appears on the TV71
- No 3D Image Appears on the TV71
- No 4K Image Appears on the TV71
- No Image Is Output from the TV When the Receiver Is in Standby Mode71
- The GUI Menu Does Not Appear on the TV Screen71
- The Display Panel Is Turned off71
Sound72
- No Sound or Only a very Low Level of Sound Is Heard, no Matter Which Device Is Selected72
- There Is Severe Humming or Noise72
- No Sound or Only a very Low Level of Sound Is Heard from Specific Speakers72
- There Is no Sound from a Specific Device72
- The Left and Right Sound Is Unbalanced or Reversed72
- Dolby Digital or DTS Multi-Channel Sound Is Not Reproduced72
- The Surround Effect Cannot be Obtained72
- A Test Tone Is Not Output from the Speakers72
- A Test Tone Is Output from a Different Speaker than the Speaker Displayed on the TV Screen72
Tuner73
Iphone/Ipod74
USB Devices75
Network Connection76
- Controller Devices or Applications on the Home Network Cannot Connect to the Receiver77
- The Receiver Cannot be Turned on by Devices on a Network77
Airplay78
- The Receiver Cannot be Found from an Iphone/Ipad/Ipod or Itunes78
- The Sound Skips78
- The Receiver Cannot be Operated78
Music Services79
- Cannot Connect the Receiver to a Service79
- The Sound Skips79
BLUETOOTH Device80
- Pairing Cannot be Done80
- Cannot Make a BLUETOOTH Connection80
- The Sound Skips or Fluctuates, or the Connection Is Lost80
- The Sound of Your BLUETOOTH Device Cannot be Heard on the Receiver80
- Severe Humming or Noise80
BRAVIA" Sync (Control for HDMI)81
- The Control for HDMI Function Does Not Work81
- The Audio Return Channel (ARC) Function Does Not Work81
- An MHL-Compatible Source Device Cannot be Charged81
- No Image from an MHL-Compatible Source Device81
Remote Control82
- The Remote Control Does Not Function82
If the Problem Is Not Solved83
- Reverting to the Factory Default Settings83
- Resetting Sound Fields to the Default Settings83
- Customer Support Websites83
  - Connecting a TV (for STR-DN1050)96
  - Connecting a TV (for STR-DN850)100
  - Connecting Devices with Jacks Other than HDMI Jacks (for STR-DN1050)105
  - Connecting Devices with Jacks Other than HDMI Jacks (for STR-DN850)107
  - Enjoying Audio Content Stored on a BLUETOOTH Device128
  - Usb Specifications131
- Selecting a Sound Field (Sound Field)140
- Adjusting the Equalizer (Equalizer)142
- Enjoying Clear and Dynamic Sound at a Low Volume (Sound Optimizer)143
- Enjoying High-Fidelity Sound (Pure Direct)145
  - Setting up a Wired LAN Connection150
  - Setting Whether to Control this Receiver from a Device on the Home Network (DLNA Control Permission)161
- Setting the Zone 2 HDMI Output (Zone2 Out) (for STR-DN1050 Only)177
- Setting the Priority for the Main Zone (Priority) (for STR-DN1050 Only)178
- Selecting the Speaker Pattern and Setting the Assignment for the Speaker Terminals (Speaker Connection/Sbspeaker Assign)199
- Adjusting the Speaker Level (Level/Distance/Size)200
- Adjusting the Speaker Distance (Level/Distance/Size)201
- Setting the Crossover Frequency of the Speakers (Crossover Frequency)203
- Outputting a Test Tone from each Speaker (Test Tone)204
- Lifting up the Sound of the Center Speaker (Center Speaker Lift Up)205
- Selecting the Unit of Measurement (Distance Unit)206
  - Playing Audio Signals with High-Quality Sound (Digital Legato Linear (D.L L.))207
  - Setting the Low-Pass Filter for the Subwoofer Output (Subwoofer Low Pass Filter)208
- Synchronizing Audio with Video Output (A/V Sync)209
- Adjusting the Volume Automatically (Advanced Auto Volume)210
- Selecting the Language of Digital Broadcasts (Dual Mono)211
- Compressing the Dynamic Range (Dynamic Range Compressor)212
- Up-Converting Video Signals to 4K (4K Scaling)213
- Controlling HDMI Devices (Control for HDMI)214
- Passing HDMI Signals through (Pass Through)215
- Setting the HDMI Audio Signal Output of Connected Devices (Audio Out)216
- Setting the Level of the Subwoofer (Subwoofer Level)217
- Speeding up the Display When Switching the HDMI Input (Fast View)218
- Automatically Switching the Input When an MHL Device Is Played (MHL Auto Input)219
- Changing the Assignment and Display for the Input Jacks220
- Changing the Name for each Input (Name)221
- Turning On/Off the Wi-Fi Function (Wi-Fi)222
- Setting up a Network (Internet Setting)223
  - Front Panel (STR-DN1050)243
  - Front Panel (STR-DN850)245
  - Rear Panel (STR-DN1050)247
  - Rear Panel (STR-DN850)248
  - Fm Tuner Section254
  - Am Tuner Section254
  - Video Section254
  - Bluetooth Section257
  - General Section258
  - Power Requirements258
  - Power Consumption258
- The FM Reception Is Poor298
- The FM Stereo Reception Is Poor299
- You Cannot Tune to Radio Stations300
- RDS Does Not Work (for European and Australian Models Only)301
- The RDS Information that You Want Does Not Appear (for European and Australian Models Only)302
- The Sound Is Distorted303
- There Is no Sound from an Iphone/Ipod304
- An Iphone/Ipod Cannot be Charged305
- An Iphone/Ipod Cannot be Operated306
- The Ringtone Volume of an Iphone Does Not Change307
- Are You Using a Compatible USB Device308
- There Is Noise, Skipping, or Distorted Sound309
- A USB Device Is Not Recognized310
- Playback Does Not Start311
- A USB Device Cannot be Connected to the USB Port312
- Erroneous Display313
- Reading] Is Displayed for an Extended Time, or It Takes a Long Time before Playback Starts314
- An Audio File Cannot be Played315
- Cannot Connect to the Network Using WPS Via a Wireless LAN Connection316
- An Error Message Appears317
- Cannot Connect to the Network318
- Cannot Control the Receiver Using a TV Sideview Device319
- Cannot Select the Network Settings Menu320
- Cannot Connect to the Network321
  - A Server Does Not Appear in the Server List. ([No Server Is Available Appears on the TV Screen.)322
  - Playback Does Not Start, or Does Not Automatically Proceed to the Next Track or File323
- The Sound Skips During Playback324
- Cannot Play] Appears325
- No Track] Appears326
- Cannot Play Copyrighted Files327
- Cannot Select a Previously Selected Track328
  - The Sound Skips332
  - The Sound Skips335
  - Remote Easy Control368

Sony STR-DN850 - Music Services; Cannot Connect the Receiver to a Service; The Sound Skips

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