Sony STR-DN850 - BLUETOOTH Device; Pairing Cannot be Done; Cannot Make a BLUETOOTH Connection; The Sound Skips or Fluctuates, or the Connection Is Lost

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MULTI CHANNEL AV RECEIVER

STR-DN1050/STR-DN850

BLUETOOTH device

Pairing cannot be done.

Cannot make a BLUETOOTH connection.

The sound skips or fluctuates, or the connection is lost.

The sound of your BLUETOOTH device cannot be heard on the receiver.

Severe humming or noise.

Notes on use

4-488-938-11(1)

Help Guide

Main Page

Table of Contents3
Before Use22
Before Using24
- Procedure to Start Using the Receiver24
- Supplied Accessories24
- Function for Conversion of Video Signals24
- Digital Audio Formats Supported by the Receiver24
- Notes on Connecting Cables24
- Using HDMI Connections24
- Using MHL (Mobile High-Definition Link) Connections24
Installing and Connecting Speakers25
- Installing Speakers25
- Connecting Speakers25
- Connecting the Speakers in Zone 2 (for STR-DN1050 Only)25
Connecting Audio-Visual Devices and the Antennas (Aerials)26
- Connecting a TV (for STR-DN1050)26
- Connecting a TV (for STR-DN850)26
- Connecting Devices with HDMI Jacks26
- Connecting Devices with Jacks Other than HDMI Jacks (for STR-DN1050)26
- Connecting Devices with Jacks Other than HDMI Jacks (for STR-DN850)26
- Connecting an Iphone, Ipod, or USB Device26
- Connecting an MHL-Compatible Mobile Device26
- Connecting the Antennas (Aerials)26
- Connecting Another Amplifier in Zone 2 (for STR-DN1050 Only)26
Connecting to the Network27
- Connecting the Receiver to the Network Using a LAN Cable (for Wired LAN Connections Only)27
Turning on the Receiver/Preparing the Remote Control28
- Setting the Voltage Selector28
- Inserting Batteries into the Remote Control28
- Turning on the Receiver28
Initial Setup of the Receiver29
- Setting up the Receiver Using the Easy Setup29
Basic Operations30
- Using the Menu on the TV Screen30
- Enjoying Video/Sound from the Connected Device30
Playing Content from an Iphone/Ipod31
- Compatible Iphone/Ipod/Ipad Models31
- Notes on Iphone/Ipod31
- Enjoying Audio Content Stored on an Iphone/Ipod Via the USB Port31
- Enjoying Audio Content from Itunes or an Iphone/Ipad/Ipod Via the Network (Airplay)31
- Enjoying Audio Content Stored on a BLUETOOTH Device31
Playing Content from a USB Device32
- Compatible USB Devices and USB Specifications32
- Notes on USB Devices32
- Enjoying Audio Content Stored on a USB Device32
Listening to the Radio33
- Listening to FM/AM Radio33
- Presetting FM/AM Radio Stations (Preset Memory)33
- Tuning to a Station Directly (Direct Tuning)33
- Changing the am Tuning Scale33
- Receiving RDS Broadcasts (for European and Australian Models Only)33
Enjoying Sound Effects34
- Selecting a Sound Field (Sound Field)34
- Resetting Sound Fields to the Default Settings34
- Adjusting the Equalizer (Equalizer)34
Enjoying Clear and Dynamic Sound at a Low Volume (Sound Optimizer)34
- Selecting the Auto Calibration Type (Calibration Type)34
Enjoying High-Fidelity Sound (Pure Direct)34
About Network Features35
- Overview of Network Features35
- Network Features Message List35
Setting up a Wired LAN Connection (for Wired LAN Connections Only)36
- System Requirements for a Wired LAN Connection36
- Connecting the Receiver to the Network Using a LAN Cable (for Wired LAN Connections Only)36
- Setting up a Wired LAN Connection36
Setting up a Wireless LAN Connection (for Wireless LAN Connections Only)37
- System Requirements for a Wireless LAN Connection37
- Connecting the Receiver to the Network Using the Wireless LAN Antenna (for Wireless LAN Connections Only)37
- Selecting a Wireless LAN Connection Method37
- Method 1: Setting up a Wireless Network Using the WPS Push Button Configuration Method37
- Method 2: Setting up a Wireless Network Using the WPS PIN Code Configuration Method37
- Method 3: Setting up a Network Connection by Selecting an Access Point37
- Method 4: Setting up a Network Connection by Adding a New Access Point (Manual Setup Method)37
Enjoying Audio Content Stored on a Server on the Home Network (DLNA)38
- Deleting a Server from the Server List38
- Setting Whether to Control this Receiver from a Device on the Home Network (DLNA Control Permission)38
Enjoying Audio Content from Itunes or an Iphone/Ipad/Ipod Via the Network (Airplay)39
- Compatible Iphone/Ipod/Ipad Models39
Enjoying Internet Music Services40
- Enjoying Music Services Offered on the Internet40
- Registering a New Music Service40
Controlling the Receiver Using a Smartphone or Tablet Device (TV Sideview)41
- Registering a TV Sideview Device to the Receiver41
Controlling the Receiver Using a Smartphone or Tablet Device (Songpal)42
Setting Whether to Control this Receiver from a Device on the Home Network43
- Setting Control Permissions to All Devices on the Home Network43
Enjoying Audio Content Stored on a BLUETOOTH Device44
- Compatible BLUETOOTH Version and Profiles44
- Turning the BLUETOOTH Function On/Off (Bluetooth Power)44
- Enjoying Audio Content Stored on a BLUETOOTH Device with a One-Touch Connection (NFC)44
- Controlling a BLUETOOTH Device Using the Remote Control44
Enjoying Sound in Two Rooms (Multi-Zone Feature Using the Receiver with 2 Pairs of Speakers) (for STR-Dn1050Only)45
- Connecting the Speakers in Zone 2 (for STR-DN1050 Only)45
- Setting the Speakers for Zone 2 (for STR-DN1050 Only)45
- Operating the Receiver for Zone 2 (for STR-DN1050 Only)45
Enjoying Sound in Two Rooms (Multi-Zone Feature Using the Receiver and Another Amplifier) (for STR-DN1050 Only)46
- Connecting Another Amplifier in Zone 2 (for STR-DN1050 Only)46
- Setting the Volume Control for Zone 2 (Lineout) (for STR-DN1050 Only)46
Setting the Zone 2 HDMI Output (Zone2 Out) (for STR-DN1050 Only)46
Setting the Priority for the Main Zone (Priority) (for STR-DN1050 Only)46
- Operating the Receiver for Zone 2 (for STR-DN1050 Only)46
Interlocking with BRAVIA TV and Other Devices ("BRAVIA" Sync)47
- What Is "BRAVIA" Sync47
- Preparing for "BRAVIA" Sync47
- Interlocking Other Devices Using an HDMI Connection ("BRAVIA" Sync)47
Configuring Video and Sound Settings48
- Enjoying Sound of TV Broadcasts from the Receiver48
- Switching the Monitors that Output the HDMI Video Signals48
- Switching between Digital and Analog Audio (Input Mode)48
- Using Other Video/Audio Input Jacks (Input Assign)48
Saving and Recalling Various Settings for the Receiver (Custom Preset)49
- About Custom Preset49
- Recalling the Settings Saved to the Scene49
- Saving the Settings to a Preset49
- Items for Which You Can Save Settings and the Default Values for each Item49
Configuring Speaker Settings50
- Adjusting the Sound Balance Automatically (Auto Calibration)50
- Using Bi-Amplifier Connections50
Using the Sleep Timer51
Checking Information on the Receiver52
- Viewing Information on the Display Panel52
Easy Setup53
- Setting up the Receiver Using the Easy Setup53
Speaker Settings54
- Performing Auto Calibration54
Audio Settings55
HDMI Settings56
Input Settings57
- Checking the Network Information (Information)58
- Assigning a Name to the Receiver (Device Name)58
- Turning on the Control Mode for Maintenance (External Control)58
- Enabling the Network Function Even When this Receiver Is in Standby Mode (Network Standby) (for USA Andcanadian Models Only)58
- Setting Control Permissions to All Devices on the Home Network (DLNA Control Permission)58
- Setting Whether to Control this Receiver from a Device on the Home Network (DLNA Control Permission)58
- Checking Registered TV Sideview Devices (TV Sideview Setup)58
Network Settings58
Bluetooth Settings59
- Turning the BLUETOOTH Function On/Off (Bluetooth Power)59
- Bluetooth Pairing59
- Setting the Bluetooth Standby Mode (Bluetooth Standby)59
- Setting BLUETOOTH Audio Codecs (Bluetooth Aac/Bluetooth Aptx)59
Zone Settings (for STR-DN1050 Only)60
- Turning On/Off the Power for Zone 2 (Power) (for STR-DN1050 Only)60
- Selecting the Source Signals for Zone 2 (Input) (for STR-DN1050 Only)60
- Adjusting the Volume for Zone 2 (Volume) (for STR-DN1050 Only)60
- Setting the Volume Control for Zone 2 (Lineout) (for STR-DN1050 Only)60
System Settings61
- Selecting the Language (Language)61
- Tuning On/Off the Display for the Volume Level or Sound Field (Auto Display)61
- Setting Standby Mode (Auto Standby)61
- Receiving Information on Newer Software (Software Update Notification)61
- Checking the Software Version (Software Version)61
- Updating the Software (Network Update)61
Using the Menu on the Display Panel62
- Operating the Receiver with the Menu on the Display Panel62
- Viewing Information on the Display Panel62
Reverting to the Factory Default Settings63
Receiver64
- Front Panel (STR-DN1050)64
- Front Panel (STR-DN850)64
- Rear Panel (STR-DN1050)64
- Rear Panel (STR-DN850)64
- Indicators on the Display Panel64
Remote Control65
Specifications66
- Supplied Accessories66
Trademarks67
Software License Information68
Error Messages69
- Protector69
- Usb Fail69
- List of Messages after Auto Calibration Measurements69
- Iphone/Ipod Message List69
- USB Message List69
- Network Features Message List69
Power70
- The Receiver Is Turned off Automatically70
Image71
- No Image Appears on the TV71
- No 3D Image Appears on the TV71
- No 4K Image Appears on the TV71
- No Image Is Output from the TV When the Receiver Is in Standby Mode71
- The GUI Menu Does Not Appear on the TV Screen71
- The Display Panel Is Turned off71
Sound72
- No Sound or Only a very Low Level of Sound Is Heard, no Matter Which Device Is Selected72
- There Is Severe Humming or Noise72
- No Sound or Only a very Low Level of Sound Is Heard from Specific Speakers72
- There Is no Sound from a Specific Device72
- The Left and Right Sound Is Unbalanced or Reversed72
- Dolby Digital or DTS Multi-Channel Sound Is Not Reproduced72
- The Surround Effect Cannot be Obtained72
- A Test Tone Is Not Output from the Speakers72
- A Test Tone Is Output from a Different Speaker than the Speaker Displayed on the TV Screen72
Tuner73
Iphone/Ipod74
USB Devices75
Network Connection76
- Controller Devices or Applications on the Home Network Cannot Connect to the Receiver77
- The Receiver Cannot be Turned on by Devices on a Network77
Airplay78
- The Receiver Cannot be Found from an Iphone/Ipad/Ipod or Itunes78
- The Sound Skips78
- The Receiver Cannot be Operated78
Music Services79
- Cannot Connect the Receiver to a Service79
- The Sound Skips79
BLUETOOTH Device80
- Pairing Cannot be Done80
- Cannot Make a BLUETOOTH Connection80
- The Sound Skips or Fluctuates, or the Connection Is Lost80
- The Sound of Your BLUETOOTH Device Cannot be Heard on the Receiver80
- Severe Humming or Noise80
BRAVIA" Sync (Control for HDMI)81
- The Control for HDMI Function Does Not Work81
- The Audio Return Channel (ARC) Function Does Not Work81
- An MHL-Compatible Source Device Cannot be Charged81
- No Image from an MHL-Compatible Source Device81
Remote Control82
- The Remote Control Does Not Function82
If the Problem Is Not Solved83
- Reverting to the Factory Default Settings83
- Resetting Sound Fields to the Default Settings83
- Customer Support Websites83
  - Connecting a TV (for STR-DN1050)96
  - Connecting a TV (for STR-DN850)100
  - Connecting Devices with Jacks Other than HDMI Jacks (for STR-DN1050)105
  - Connecting Devices with Jacks Other than HDMI Jacks (for STR-DN850)107
  - Enjoying Audio Content Stored on a BLUETOOTH Device128
  - Usb Specifications131
- Selecting a Sound Field (Sound Field)140
- Adjusting the Equalizer (Equalizer)142
- Enjoying Clear and Dynamic Sound at a Low Volume (Sound Optimizer)143
- Enjoying High-Fidelity Sound (Pure Direct)145
  - Setting up a Wired LAN Connection150
  - Setting Whether to Control this Receiver from a Device on the Home Network (DLNA Control Permission)161
- Setting the Zone 2 HDMI Output (Zone2 Out) (for STR-DN1050 Only)177
- Setting the Priority for the Main Zone (Priority) (for STR-DN1050 Only)178
- Selecting the Speaker Pattern and Setting the Assignment for the Speaker Terminals (Speaker Connection/Sbspeaker Assign)199
- Adjusting the Speaker Level (Level/Distance/Size)200
- Adjusting the Speaker Distance (Level/Distance/Size)201
- Setting the Crossover Frequency of the Speakers (Crossover Frequency)203
- Outputting a Test Tone from each Speaker (Test Tone)204
- Lifting up the Sound of the Center Speaker (Center Speaker Lift Up)205
- Selecting the Unit of Measurement (Distance Unit)206
  - Playing Audio Signals with High-Quality Sound (Digital Legato Linear (D.L L.))207
  - Setting the Low-Pass Filter for the Subwoofer Output (Subwoofer Low Pass Filter)208
- Synchronizing Audio with Video Output (A/V Sync)209
- Adjusting the Volume Automatically (Advanced Auto Volume)210
- Selecting the Language of Digital Broadcasts (Dual Mono)211
- Compressing the Dynamic Range (Dynamic Range Compressor)212
- Up-Converting Video Signals to 4K (4K Scaling)213
- Controlling HDMI Devices (Control for HDMI)214
- Passing HDMI Signals through (Pass Through)215
- Setting the HDMI Audio Signal Output of Connected Devices (Audio Out)216
- Setting the Level of the Subwoofer (Subwoofer Level)217
- Speeding up the Display When Switching the HDMI Input (Fast View)218
- Automatically Switching the Input When an MHL Device Is Played (MHL Auto Input)219
- Changing the Assignment and Display for the Input Jacks220
- Changing the Name for each Input (Name)221
- Turning On/Off the Wi-Fi Function (Wi-Fi)222
- Setting up a Network (Internet Setting)223
  - Front Panel (STR-DN1050)243
  - Front Panel (STR-DN850)245
  - Rear Panel (STR-DN1050)247
  - Rear Panel (STR-DN850)248
  - Fm Tuner Section254
  - Am Tuner Section254
  - Video Section254
  - Bluetooth Section257
  - General Section258
  - Power Requirements258
  - Power Consumption258
- The FM Reception Is Poor298
- The FM Stereo Reception Is Poor299
- You Cannot Tune to Radio Stations300
- RDS Does Not Work (for European and Australian Models Only)301
- The RDS Information that You Want Does Not Appear (for European and Australian Models Only)302
- The Sound Is Distorted303
- There Is no Sound from an Iphone/Ipod304
- An Iphone/Ipod Cannot be Charged305
- An Iphone/Ipod Cannot be Operated306
- The Ringtone Volume of an Iphone Does Not Change307
- Are You Using a Compatible USB Device308
- There Is Noise, Skipping, or Distorted Sound309
- A USB Device Is Not Recognized310
- Playback Does Not Start311
- A USB Device Cannot be Connected to the USB Port312
- Erroneous Display313
- Reading] Is Displayed for an Extended Time, or It Takes a Long Time before Playback Starts314
- An Audio File Cannot be Played315
- Cannot Connect to the Network Using WPS Via a Wireless LAN Connection316
- An Error Message Appears317
- Cannot Connect to the Network318
- Cannot Control the Receiver Using a TV Sideview Device319
- Cannot Select the Network Settings Menu320
- Cannot Connect to the Network321
  - A Server Does Not Appear in the Server List. ([No Server Is Available Appears on the TV Screen.)322
  - Playback Does Not Start, or Does Not Automatically Proceed to the Next Track or File323
- The Sound Skips During Playback324
- Cannot Play] Appears325
- No Track] Appears326
- Cannot Play Copyrighted Files327
- Cannot Select a Previously Selected Track328
  - The Sound Skips332
  - The Sound Skips335
  - Remote Easy Control368

Sony STR-DN850 - BLUETOOTH Device; Pairing Cannot be Done; Cannot Make a BLUETOOTH Connection; The Sound Skips or Fluctuates, or the Connection Is Lost

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