Sony Trinitron KV-35V35 - Additional Information; Troubleshooting Common Issues

Additional Information
Troubleshooting
If
the
problem
persists
after
trying
the
methods
below,
contact
your
nearest
Sony
dealer.
No picture (screen not lit), no sound
-~ => Make sure the power cord is connected
securely.
=> Operate with the buttons on the TV.
=>
Insert
the
batteries
in
the
remote
commander
with
the
correct
polarity.
=>
Replace
the
batteries
with
new
ones
if
they
are
weak.
=>
Check
to
see
if
the
TV/
VIDEO
setting
is
correct:
when
watching
TV,
set
to
TV,
and
when
watching
video
tapes,
set
to
VIDEO1,
2
or
3.
=>
Try
another
channel.
It
could
be
station
trouble.
=>
Peform
AUTO
SET
UP
again using
the
SET
UP
button
to
return
to
the
factory
preset
condition.
(page 15)
Poor
or
no
picture
(screen
lit),
good
sound
=> Adjust PICTURE in the VIDEO menu. (page 22)
=> Adjust BRIGHTNESS in the VIDEO menu.
(page 22)
=> Check antenna/cable connections.
=>
Peform
AUTO
SET
UP
again
using
the
SET
UP
button
to
return
to
the
factory
preset
condition.
(page
15)
=> Remove objects from the front of TV.
“>
Check
the
LIGHTSENSOR
setting
in
the
VIDEO
menu.
(page
24)
Good picture, no sound
=>
Press
MUTING
so
that
“MUTING”
disappears
from
the
screen.
(page
19)
=> Check the MTS setting in the AUDIO menu.
(page 26)
=>
Make
sure
SPEAKER
is
set
to
ON
in
the
AUDIO
menu.
(page
27)
=>
Peform
AUTO
SET
UP
again
using
the
SET
UP
button
to
return
to
the
factory
preset
condition.
(page 15)
No color
=> Adjust the COLOR in the VIDEO menu. (page
22)
=> Black and white programs cannot be seen in
color.
=>
Peform
AUTO
SET
UP
again
using
the
SET
UP
+
-
button
to
return
to
the
factory
preset
condition.
(page 15)
Only
snow
and
noise
appear
on
the
screen
=> Check the CABLE setting in the SET UP menu.
(page 17)
=> Check the antenna/cable connections.
=> Make sure the channel is broadcasting
programs.
=> Press TV (black button) to change the input
mode. (page 20)
Dotted lines or stripes
=> Adjust the antenna.
=>
Move
the
TV
away
from
noise
sources
such
as
cars, neon signs, and hair-dryers.
Double images or ghosts
=> Use a highly directional outdoor antenna or a
cable (when the problem is caused by
reflections from nearby mountains or tall
buildings).
Cannot operate menu
=>
If
the
item
you
want
to
choose
appears
in
gray,
you cannot select it. Press TV/VIDEO
correctly.
Cannot
receive
upper
channels
(UHF)
when
using
an
antenna
=>
Make
sure
CABLE
is
OFF
in
the
SET
UP
menu.
(page
17)
=>
Use
AUTO
PROGRAM
to
add
receivable
channels
that
are
not
presently
in
TV
memory.
(pages
15,
17)
Cannot receive any channels when using
cable TV
=> Make sure CABLE is ON in the SET UP menu.
(page 17)
=> Use AUTO PROGRAM to add receivable
channels
that
are
not
presently
in
TV
memory.
(pages 15, 17)
Remote commander does not operate
=» Batteries could be weak. Replace the batteries.
=> Make sure the TV’s power cord is connected
securely to the wall outlet.
=> Press TV (FUNCTION) when operating your
TV.
=>
Are
fluorescent
lights
too
close
to
the
TV?
Move
them
at
least
3-4
feet
away
from
the
TV.
=> Check the S-Link connection. (page 10)
Cannot
gain
enough
volume
when
using
a
cable
box
=>
Increase
the
volume
at
the
cable
box.
Then
press
TV
(FUNCTION)
and
adjust
the
TV’s
volume.
TV
malfunctions
when
using
the
S-Link
function
(KV-27V25/27V35/29V35C/29V65M/29V75M/32V25/32V35/
34V35C/35V35/35V45/35V75
only)
=>
Make
sure
the
TV’s
power
cord
is
connected
securely
to
the
wall
outlet.
=>
Check
the
S-Link
connection.
(page
10)
The TV needs to be cleaned
=>
Clean
the
TV
with
a
soft
dry
cloth.
Never
use
strong
solvents
such
as
thinner
or
benzine,
which
might
damage
the
finish
of
the
cabinet.
Additional
Information
37