Tips
The service values include not only current measurement values and operating states, but also all of the settings for the con-
troller. Write the service values down just once after commissioning has been successfully completed.
In the event of uncertainty as to the control response or malfunctions the service values are a proven and successful method for
remote diagnosis. Write the service values down at the time that the suspected malfunction occurs. Send the service value
table by fax or e-mail with a brief description of the error to the specialist or manufacturer.
To protect against loss of data, record any statistics and data of particular importance at regular intervals.
Support Guideline
If there are errors with your device, please proceed as follows:
1. Read user manual
2. Check FAQ
3. Watch help-video on YouTube
4. Talk to an installation technician/tradesman
5. Contact SOREL Support - provide the following information:
What is the Problem?
l Installation problem
l New problem
l Change request
Controller Type/Controller Name (9.1.)
Software Version (9.2.)
Program (7.1.)
Additional function (7.7. - 7.12.)
Accessories (e.g. room thermostats + Software Version)
Sensor values of the sensors (1.1. - 1.10.)
Error messages/frequency of error/error description
Further Information
Appendix
Pump
In this menu, the preset profiles for the pump can be selected or under “manual” all settings can be done personally. The settings can
still be changed after a profile has been selected.
Output Signal
In this menu, the type of pump is set: heating pumps have the greatest output with a small input signal, solar pumps in contrast have very
little output with a small input signal. Solar = normal, heating = inverted. For 0-10 V pump always choose the "Normal" setting
PWM / 0-10V off
This voltage / this signal is emitted if the pump is turned off (pumps
with cable break detection need a minimal voltage / minimal signal).
PWM / 0-10V on
This voltage / this signal requires the pump in order to turn on and to run at a minimum speed.
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