SpectraLink 7622 - Troubleshooting; Spectralink Handset

Spectralink 7622/7642 Handset User Guide
Spectralink 76-Series Handset User Guide.docx
April 2023 124
Troubleshooting
In general, always check with your system administrator if there is newer software to be
downloaded. For information about the software version in the handset, see "General
Information" on page 80.
Spectralink Handset
Problem
Action
Reference
The handset freezes. Remove and replace batteries.
Press left softkey to turn on
handset.
"Replacing Battery" on
page 9
The handset does not ring.
Check whether Silent mode is
turned On.
"Silent Mode" on page 83
The handset cannot find a
system ID at Create Login.
Check whether the system is set
to allow subscriptions.
The handset cannot
subscribe even if system
ID has been found.
Check if Authentication Code is
necessary.
If you are subscribing to an older
DECT server or other servers, try
to set
Use extend location to No.
Check if Authentication
Code is necessary.
"Old DECT Servers" on
page 102
Not possible to turn on the
handset.
Check if battery is connected. If
yes, charge the battery.
"Charging Battery" on
page 13
The handset turns off
when it receives a call or
goes off-hook.
Charge the battery. If the
problem continues, change the
battery as it might be defective.
"Charging Battery" on
page 13
"Replacing Battery" on
page 9