Splicecom PCS 571 - Place a Call on Hold; Transfer a Call

PCS 571/572 User Manual
Basic Call Handling
PCS 571/572 User Manual v3.2/0913/1 11
useful when you are using a headset, for example, as no sound is heard. (Please note that this feature can
not be used to make a new call when transferring a call or creating a conference, for example.)
1
Press the context sensitive key beside the Pause icon
2
Pause icon now has a red circle to indicate that the call is on Pause
3
External callers will be played “music on hold” if configured. (Please refer to your System
Administrator for further details.)
4
To retrieve the call press the context sensitive key beside the Pause icon
Place a call on hold
When you put a call on hold the caller is played “music on hold”, if configured, and you will be given the
dial tone. This facility is used when you wish to make a new call when transferring a call or creating a
conference call, for example.
1
Press the Recall button
2
External callers will be played “music on hold” if configured. (Please refer to your System
Administrator for further details.)
3
To retrieve the call press the Recall button
Transfer a call
Announced Transfer
1
Place the call on hold by pressing the Recall button
2
Enter the number to be dialled (internal or external number).
3
Wait for the call to be answered and announce the caller
4
To transfer the call replace your handset or press the Speaker button (if using hands free).
You will no longer have control of the call.
Alternatively,
4
To clear the call that you are currently connected to and return to the original call press
the Recall button, or wait for the other end to hang up.
Please note that you will only lose the caller if you or the caller hang up. Use the Recall button to return to
the caller.