Splicecom PCS 571 - Make a Call to a Department; Transfer a Call to a Department

PCS 571/572 User Manual
Departments
PCS 571/572 User Manual v3.2/0913/1 29
Wrap Up Time
If a Wrap Up Time has been configured for the Department, at the end of the call
the Wrap Up screen will be displayed and you will not receive another call until
this time has elapsed. This will give you time for any administrative tasks, such as
updating a database etc.
 The amount of wrap up time remaining is displayed at the bottom left hand
corner of the wrap-up screen.
 You can override this Wrap Up Time by selecting the context sensitive key
beside the Wrap Up icon or by placing your phone off-hook and then on-
hook.
 If you need more time you can select the context sensitive button beside
the DND icon to turn on Do Not Disturb. To turn this off, when you are
finished, please refer to the Do Not Disturb section from page 43.
(If you are an Agent within a Vision Call Centre the Wrap Up screen may display Completion Codes for you
to select. Please refer to your System Administrator for further details.)
Make a call to a Department
You may wish to ring a Department in order to talk to an available member of the Personnel department,
for example, rather than ringing one specific member of that department only to find they are not
available and then having to ring another extension, etc.
If you know the extension number of the Department required you can dial this number in the normal
way. Alternatively, you can use the Contacts directory to call the Department as follows:
1
Press the Contacts button to access the directory
2
Use the Search facility to find the Department required
3
Press the context sensitive key beside the Department you wish to call
4
Press the context sensitive key beside the Tel number. A call to the Department will be
made automatically.
Transfer a call to a Department
1
Place the call on hold by press the Recall button
2
Press the Contacts button to access the directory