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© 2012 Stenograph, L.L.C.
Chapter 4, Troubleshooting, suggests possible solutions to some common situations encountered when
using the Diamante. Most users can remedy the following situations themselves. For more
troubleshooting information, check Stenograph's web site, www.stenograph.com. If a problem persists,
call Stenograph Technical Support at 1.800.323.4247 or 1.630.532.5100.
Troubleshooting Tips
The following troubleshooting tips can assist you in quickly solving some common errors you may
encounter. Additional Help topics are available at www.stenograph.com. Click Support, Help Desk.
Audio - Does Not Resume After Pause
If you wrote a steno outline to pause the audio, you must stroke a steno outline to resume audio,
regardless of the setting for the Auto Pause Resume option.
Audio - Feedback or “Squealing”
If audio feedback or “squealing” noises occur, check the following:
• If you are using a powered microphone, set the Microphone Gain lower. See Audio Options on page
40 for more information.
• The microphone may be located too close to the speakers or headphones. Move the microphone
further from the speakers or headphones.
• The playback volume setting may be set too high. Try a lower playback setting.
Backup/Data SD Card - Write Protected
SD cards have a write protect slide on the side card. If the slide is moved to the Locked position, no data
can be written to the card. When a Locked Data SD card is inserted into the Diamante, a message
displays indicating the card is write protected. No writing can occur until you unlock the Backup SD card.
To enable writing on an SD card:
Remove the appropriate SD card from the Diamante. The Backup SD card is recessed.
1. Hold the SD card with the notched side up.
2. Move the write protect slide to the Up position.
3. Reinsert the SD card into the Diamante.
Chapter 4
Troubleshooting
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